Avaya “Right-sizes” Contact Center Solutions for Midsize Businesses

PRESS RELEASE: Avaya today announced Avaya Contact Center Select, the latest addition to its customer experience management solutions for midsized businesses. Avaya Contact Center Select offers sophisticated, multichannel contact center capabilities with the simplicity needed by a midsize organization. Continue reading Avaya “Right-sizes” Contact Center Solutions for Midsize Businesses

Clarabridge 6.2: Faster CEM Throughout the Organization

PRESS RELEASE: Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, announced the release of Clarabridge 6.2 at their Clarabridge Customer Connections(C3) Conference today. Now more than ever, CEM professionals need to be able to easily distill insights from an ever-expanding number of sources, including social media and other unstructured data sources. Continue reading Clarabridge 6.2: Faster CEM Throughout the Organization

Top Bank Deploys Pilot of Creative Virtual’s Natural Language Self-Help System in Spanish

PRESS RELEASE: Creative Virtual is excited to announce its first V-Person technology install in Spanish for a top financial services company. This Spanish version of the solution is currently available to all of the bank’s many millions of users, with additional self-serve updates being currently added. Continue reading Top Bank Deploys Pilot of Creative Virtual’s Natural Language Self-Help System in Spanish

Open GI and Callstream partner to give brokers better technology and communications

PRESS RELEASE: Open GI, a technology provider to the insurance industry, and Callstream, experts in cloud-based call management technology, have partnered to offer a new range of technology and communications services to UK insurance brokers. Continue reading Open GI and Callstream partner to give brokers better technology and communications

Increased ‘mobility’ proves older consumers are better connected

KANA LogoPRESS RELEASE: Omnibus research performed by Vision Critical for customer service specialist KANA®, A Verint® Company (NASDAQ: VRNT), today revealed that those in the 65+ age demographic may be better connected and more responsive than their younger counterparts between the ages of 55 to 64. Continue reading Increased ‘mobility’ proves older consumers are better connected

The Silver Line uses Adastra from Advanced to provide 24/7 support to helpline callers

PRESS RELEASE: Call management system, Adastra from Advanced Health & Care (Advanced), is on track to manage more than 200,000 telephone calls to The Silver Line in the service’s first year. Founded by Esther Rantzen and launched in November 2013, The Silver Line is the UK’s only free confidential helpline providing information, friendship and advice to older people. The Adastra Solution manages an average of 16,500 calls to the service each month. Continue reading The Silver Line uses Adastra from Advanced to provide 24/7 support to helpline callers