Forget Your Mother’s Maiden Name – NICE Brings Real-Time Voice Authentication to the Call Centre

PRESS RELEASE: NICE Systems  announced that people contacting a call centre no longer have to go through a lengthy interrogation to be authenticated. Instead, the newly announced NICE Real-Time Authentication solution can validate customers as they conduct a conversation with an agent, using their voice as a unique identifier, all without PINs, passwords, or key phrases to remember. Continue reading Forget Your Mother’s Maiden Name – NICE Brings Real-Time Voice Authentication to the Call Centre

Noble Systems Expands Sales Team to Drive UK Growth

NobleLogo_whiteBkgd_notagline-WebNoble Systems, a global leader in unified contact centre technology solutions, has seen rapid growth over the last few years and is set to continue this trend with the appointment of two senior members to Noble Systems’ UK sales team. The new recruits, Julian Degg and David Cooke, both will be Sales Account Managers based out of the UK Head Office in Manchester. In addition, Chris Brown has followed the graduate programme championed by Noble Systems and has now been promoted from Business Development Manager to Sales Account Manager. Continue reading Noble Systems Expands Sales Team to Drive UK Growth