What’s in a telephone number?

NVM logo jpgBy Martin Hill-Wilson (first published on the NewVoiceMedia Blog): Change is coming in the way organisations fund their voice-based customer service operations. Both the EU and Ofcom have designs on the number range and pricing of such services. I’ve just spent more than a few bleary eyed hours mugging up to discover this is both a key consumer issue and one that in some areas remains as clear as mud.

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Verint Introduces Business Impact Solution for Branch Sales Effectiveness

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced the availability of Verint Branch Sales Effectiveness™, the latest addition to its series of Business Impact Solutions™. The offering helps optimize customer engagement by combining results-driven consulting with patented software to help financial institutions drive revenue. Continue reading Verint Introduces Business Impact Solution for Branch Sales Effectiveness

East Dunbartonshire Council Installs SmartVoice ViewPoint To Measure Customer Satisfaction

PRESS RELEASE: East Dunbartonshire Council is making a positive move to encourage people to say what they think of the service they have received with the deployment of SmartVoice ViewPoint, a new and cost effective customer feedback solution from Sinclair Voicenet. Continue reading East Dunbartonshire Council Installs SmartVoice ViewPoint To Measure Customer Satisfaction

Toshiba’s IPedge Exceeds Williams Furnace’s Goals, Delivering a Reliable, Feature-rich and Affordable Business Telephone System

PRESS RELEASE: Toshiba America Information Systems Inc., Telecommunication Systems Division announced that its IPedge® IP business telephone system has exceeded Williams Furnace Company’s communications objectives for flexibility, performance, and affordability in a business telephone system from a name-brand vendor. Located in Colton, Calif., Williams Furnace Company (www.wfc-fc.com) has been designing and manufacturing heating and air conditioning systems in its San Bernardino County facilities for nearly 100 years. Continue reading Toshiba’s IPedge Exceeds Williams Furnace’s Goals, Delivering a Reliable, Feature-rich and Affordable Business Telephone System

Aspect Software Helps Monitronics Enhance Its Customer Experience With Aspect Workforce Management

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Monitronics, one of the nation’s largest and fastest-growing home security alarm monitoring companies, selected Aspect Workforce Management to help manage their contact center personnel, enabling the company to react in real-time to the changing demands of their customers. Continue reading Aspect Software Helps Monitronics Enhance Its Customer Experience With Aspect Workforce Management

Arise Virtual Solutions Wins Leading UK Innovation Award

PRESS RELEASE: Arise Virtual Solutions, the leading, global provider of virtual/work-at-home business process outsourcing (BPO) and crowdsourcing solutions, announced today that it has been awarded two innovation awards by the Professional Planning Forum as part of its highly respected 2014 Innovation Awards that celebrate and benchmark excellence in the industry. Continue reading Arise Virtual Solutions Wins Leading UK Innovation Award