By Martin Hill-Wilson (first published on the NewVoiceMedia Blog): Change is coming in the way organisations fund their voice-based customer service operations. Both the EU and Ofcom have designs on the number range and pricing of such services. I’ve just spent more than a few bleary eyed hours mugging up to discover this is both a key consumer issue and one that in some areas remains as clear as mud.
PRESS RELEASE: Verint® Systems Inc. announced the availability of Verint Branch Sales Effectiveness™, the latest addition to its series of Business Impact Solutions™. The offering helps optimize customer engagement by combining results-driven consulting with patented software to help financial institutions drive revenue. Continue reading Verint Introduces Business Impact Solution for Branch Sales Effectiveness
PRESS RELEASE: Webhelp UK has been recognised with a prestigious award by customer contact industry body, the Professional Planning Forum. Continue reading Webhelp UK scoops prestigious innovation award
PRESS RELEASE: Santander has won the Innovation Award 2014 for Digital Customer Solutions for using vScreen screen sharing technology to replicate the branch experience on sales calls, raising customer satisfaction to 97%, cutting credit card fulfilment times by 75% and lifting revenue by 17%. Continue reading Santander wins Innovation Award for their use of vScreen
PRESS RELEASE: East Dunbartonshire Council is making a positive move to encourage people to say what they think of the service they have received with the deployment of SmartVoice ViewPoint, a new and cost effective customer feedback solution from Sinclair Voicenet. Continue reading East Dunbartonshire Council Installs SmartVoice ViewPoint To Measure Customer Satisfaction