What’s in a telephone number?

NVM logo jpgBy Martin Hill-Wilson (first published on the NewVoiceMedia Blog): Change is coming in the way organisations fund their voice-based customer service operations. Both the EU and Ofcom have designs on the number range and pricing of such services. I’ve just spent more than a few bleary eyed hours mugging up to discover this is both a key consumer issue and one that in some areas remains as clear as mud.

Continue reading What’s in a telephone number?

Verint Introduces Business Impact Solution for Branch Sales Effectiveness

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced the availability of Verint Branch Sales Effectiveness™, the latest addition to its series of Business Impact Solutions™. The offering helps optimize customer engagement by combining results-driven consulting with patented software to help financial institutions drive revenue. Continue reading Verint Introduces Business Impact Solution for Branch Sales Effectiveness

East Dunbartonshire Council Installs SmartVoice ViewPoint To Measure Customer Satisfaction

PRESS RELEASE: East Dunbartonshire Council is making a positive move to encourage people to say what they think of the service they have received with the deployment of SmartVoice ViewPoint, a new and cost effective customer feedback solution from Sinclair Voicenet. Continue reading East Dunbartonshire Council Installs SmartVoice ViewPoint To Measure Customer Satisfaction