Mitel Launches Cloud-Based MiContact Center Live Service

PRESS RELEASE: Building on its strategic priority to invest in the cloud and expand in the contact center, Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced MiContact Center Live. A full-featured customer care platform delivered as a service via the cloud, MiContact Center Live provides companies with powerful tools to engage their customers and grow their business. The service is available immediately in the U.S., with plans to launch in select countries over the next 12 months. Continue reading Mitel Launches Cloud-Based MiContact Center Live Service

LiveOps Powers Mitel MiContact Center Live

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that Mitel, a global leader in business communications, has signed an OEM agreement to power its MiContact Center Live solution with LiveOps cloud contact center functionalities. This new agreement will further strengthen Mitel’s position in cloud communications with a new, comprehensive contact center solution offered as a service. Continue reading LiveOps Powers Mitel MiContact Center Live

Hyatt Selects Unify for Global Reservations and Customer Support Centers

PRESS RELEASE: Hyatt has selected Unify, formerly known as Siemens Enterprise Communications, and systems integrator Arrow S3, a division of Arrow Electronics Inc., to deliver a world-class contact center solution intended to enable Hyatt to improve responsiveness, streamline internal processes, and help its agents embrace a new way to work that is more flexible through improved analytics and multi-media capabilities. Continue reading Hyatt Selects Unify for Global Reservations and Customer Support Centers