Telax to Showcase the New Cloud Contact Center at Metaswitch Forum 2014

PRESS RELEASE: Telax will showcase the Cloud Contact Center and its advanced capabilities to the Metaswitch community at Metaswitch Forum 2014. TeamTelax will be on hand in the Metaswitch Hosted Business Services booth (#416) to demonstrate the power of a fully integrated, end-to-end solution designed for service providers. Built on Metaswitch, the Cloud Contact Center enables service providers to offer their SMB and enterprise customers a complete contact center solution that will increase revenues and decrease operational costs.

Contact Centre CLUB

“We partnered with Metaswitch to create a complete end-to-end call center management system that was fully-customizable and offered a plethora of advanced features all for a low monthly fee with no upfront costs.” said Fahad Muhammad, Marketing Director, Telax. “Service providers get both the robust Cloud Contact Center solution and a technology savvy team of experts. Our team is dedicated to helping our partners to identify opportunities for improving customer satisfaction, enhancing loyalty and decreasing operational costs, all at no extra costs.”

At the forum, Director of Product Development at one of North America’s largest network and communications company will be hosting a presentation on the implementation of the Cloud Contact Center. Sam Sharkawy, VP of Carrier Solutions at Telax will be co-hosting the session. The presentation will focus on implementation process, deployment and architecture integration. “At this joint session, our goal is to show the Metaswitch community how Cloud Contact Center is a best-in-class call center management system as it seamlessly integrates with all the current products out there.” said Sam Sharkawy, VP of Carrier Solutions, Telax. “With the Cloud Contact Center in their portfolio, service providers will be able to offer a superior and differentiated solution to their clients which will help them improve customer experience and increase profits”.

To learn more about the Cloud Contact Center and its benefits to service providers, please join Telax at Metaswitch Forum 2014, to be held at the Hyatt Regency in New Orleans, Louisiana May 12-15. Information about Metaswitch Cloud Contact Center powered by Telax can be obtained at Metaswitch Business Services booth (416).

About Telax Hosted Call Center:

Telax Hosted Call Center provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes responsive, full-service support and no long-term contracts. The simplicity delivered by Telax Hosted Call Center enables clients like Best Buy, Johnson & Johnson, CI Investments, Health Canada and the GSA, to provide the best service to their customers, valuable business intelligence to their executives, and a user friendly solution for their agents. The result is a better customer experience today and a better organization tomorrow. And Everybody’s Happy. ™