inContact Acquires Workforce Optimization Provider Uptivity

PRESS RELEASE: inContact, the leading provider of cloud contact centre software and contact center agent optimization tools, today announced the acquisition of workforce optimization (WFO) provider, CallCopy, Inc., which offers its products and services under the name “Uptivity.” Based in Columbus, Ohio, Uptivity provides a complete mid-market WFO suite comprised of speech and desktop analytics, agent coaching, call and desktop recording, as well as quality, performance, workforce management and satisfaction surveys. Continue reading inContact Acquires Workforce Optimization Provider Uptivity

Genesys Acquires OVM Solutions To Enhance Cloud-Based Customer Experience Portfolio

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions, today announced that it has acquired OVM Solutions (www.ovmsolutions.net). The investment brings added expertise and scale to the Genesys cloud-based proactive communications offerings. Proactive communications solutions continue to be an effective way for companies to reach customers with more personalized interactions over voice, SMS, email and mobile devices to improve customer experience. Continue reading Genesys Acquires OVM Solutions To Enhance Cloud-Based Customer Experience Portfolio

Unify announce partnership with Royal Free London NHS Foundation Trust

PRESS RELEASE: Unify, formerly known as Siemens Enterprise Communications, is providing the world-renowned Royal Free London NHS Hospital Trust with a unified communications (UC) platform that will help over 6,000 clinical and support personnel to respond more effectively to patients’ needs, irrespective of where they are on the Trust’s North London campus. Continue reading Unify announce partnership with Royal Free London NHS Foundation Trust

Noble Systems Announces Significant Growth in Patent Holdings in 2013

NobleLogo_whiteBkgd_notagline-WebPRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today that the company obtained 17 United States patents in 2013. The growth of its patent portfolio is targeted at protecting the technology investments of Noble Systems’ clients. Continue reading Noble Systems Announces Significant Growth in Patent Holdings in 2013