inContact Acquires Workforce Optimization Provider Uptivity

PRESS RELEASE: inContact, the leading provider of cloud contact centre software and contact center agent optimization tools, today announced the acquisition of workforce optimization (WFO) provider, CallCopy, Inc., which offers its products and services under the name “Uptivity.” Based in Columbus, Ohio, Uptivity provides a complete mid-market WFO suite comprised of speech and desktop analytics, agent coaching, call and desktop recording, as well as quality, performance, workforce management and satisfaction surveys. Continue reading inContact Acquires Workforce Optimization Provider Uptivity

Genesys Acquires OVM Solutions To Enhance Cloud-Based Customer Experience Portfolio

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions, today announced that it has acquired OVM Solutions (www.ovmsolutions.net). The investment brings added expertise and scale to the Genesys cloud-based proactive communications offerings. Proactive communications solutions continue to be an effective way for companies to reach customers with more personalized interactions over voice, SMS, email and mobile devices to improve customer experience. Continue reading Genesys Acquires OVM Solutions To Enhance Cloud-Based Customer Experience Portfolio

Unify announce partnership with Royal Free London NHS Foundation Trust

PRESS RELEASE: Unify, formerly known as Siemens Enterprise Communications, is providing the world-renowned Royal Free London NHS Hospital Trust with a unified communications (UC) platform that will help over 6,000 clinical and support personnel to respond more effectively to patients’ needs, irrespective of where they are on the Trust’s North London campus. Continue reading Unify announce partnership with Royal Free London NHS Foundation Trust

Noble Systems Announces Significant Growth in Patent Holdings in 2013

NobleLogo_whiteBkgd_notagline-WebPRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today that the company obtained 17 United States patents in 2013. The growth of its patent portfolio is targeted at protecting the technology investments of Noble Systems’ clients. Continue reading Noble Systems Announces Significant Growth in Patent Holdings in 2013

Citrix and Cisco Join Forces to Power Mobile Workspaces

Today at Citrix Synergy™, Cisco and Citrix announced they are bringing their industry-leading technologies together in a tested and validated enterprise mobility infrastructure solution. The Cisco® Mobile Workspace Solution with Citrix – including the new Citrix Workspace Suite™ also announced today at Synergy – simplifies how organizations provide highly secure and optimized access to apps, data, communications and services on any device from networked locations. Continue reading Citrix and Cisco Join Forces to Power Mobile Workspaces

ShoreTel Expands Focus on Healthcare Vertical Industry with Dedicated Team, Increased Association Involvement

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications solutions, today announced a vertical sales program focused on the healthcare industry, with dedicated programs to deliver solutions to hospitals, physician practices and extended care providers. Continue reading ShoreTel Expands Focus on Healthcare Vertical Industry with Dedicated Team, Increased Association Involvement

Sabio celebrates 10 consecutive years as an Avaya Platinum Partner

PRESS RELEASE: 2014 sees Sabio, the customer contact technology specialist, celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this year Sabio also won Avaya’s Partner of the Year award, acknowledging its role as the partner organisation that has delivered the greatest, end-to-end contribution over the previous year. Continue reading Sabio celebrates 10 consecutive years as an Avaya Platinum Partner

Big Data is Out and Your Data Is In: SDL Global Study Finds Millennials Expect Brands to Use Their Unique Data for Hyper-Targeted Experiences

PRESS RELEASE: A global study released today by SDL (LSE: SDL), shows higher sensitivity among European Millennials (aged 18 – 36) about sharing personal data with brands versus those in the US. Over half (52 percent) of respondents in the US, have no issue with brands using their information to benefit customer experience. This is compared to 37 percent in the UK, 28 percent in Germany, 23 percent in Norway and only 13 percent in the Netherlands. Continue reading Big Data is Out and Your Data Is In: SDL Global Study Finds Millennials Expect Brands to Use Their Unique Data for Hyper-Targeted Experiences