Temkin Group Presents Verint with 2014 Customer Experience Vendor Excellence Award

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that it has received the “2014 Customer Experience Vendor Excellence Award” from Temkin Group, a customer experience research and consulting firm. Temkin Group created the program to recognize companies that provide products and services designed to help businesses significantly improve the customer experience. Continue reading Temkin Group Presents Verint with 2014 Customer Experience Vendor Excellence Award

Interactive Intelligence Plans to Add 300-Plus Employees Statewide by End of 2014

ININ logoPRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, plans to add more than 300 jobs in Indiana by the end of 2014. The growth follows the addition of more than 170 Indiana-based employees last year, for a total statewide headcount of nearly 1,000 as of Dec. 31, 2013. Continue reading Interactive Intelligence Plans to Add 300-Plus Employees Statewide by End of 2014

Voxbone Empowers Enterprises and Communications Providers to Reap the Benefits of WebRTC without Network Investment

PRESS RELEASE: Voxbone announced the availability of its Web Real-Time Communications (WebRTC) service, allowing enterprises and communications providers to use Voxbone’s global private VoIP network for WebRTC calling. Voxbone aims to accelerate adoption of WebRTC by enabling companies with SIP-based VoIP infrastructure to quickly and easily deploy high quality and secure WebRTC services without complex software development or network investment. Continue reading Voxbone Empowers Enterprises and Communications Providers to Reap the Benefits of WebRTC without Network Investment

8×8 Partners With Master Agent MicroCorp to Deliver Secure and Reliable Cloud Communications Solutions to Enterprise Customers

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced the establishment of a new partnership with MicroCorp, one of the nation’s largest telecom and cloud solutions master agencies, enabling its 1,500+ agents, system integrators and VARs to offer 8×8’s secure and reliable cloud communications services to customers nationwide and around the world. Continue reading 8×8 Partners With Master Agent MicroCorp to Deliver Secure and Reliable Cloud Communications Solutions to Enterprise Customers

Toshiba’s Call Manager Mobile Wins a 2014 CRM Excellence Award From CUSTOMER Magazine

PRESS RELEASE: Toshiba America Information Systems Inc., Telecommunication Systems Division announced that its Call Manager™ Mobile has been named a CUSTOMER 2014 CRM Excellence Award winner by TMC, a global, integrated media company. The 2014 CRM Excellence Award winners can be found online and in the May 2014 issue of CUSTOMER magazine. Continue reading Toshiba’s Call Manager Mobile Wins a 2014 CRM Excellence Award From CUSTOMER Magazine

Aspect Software Appoints Joe Gagnon to Senior Vice President and General Manager Cloud Solutions

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software announced the appointment of Joe Gagnon to Senior Vice President and General Manager Cloud Solutions. Gagnon’s 30 years of business strategy and cloud technology experience will help Aspect expand the company’s cloud contact center capabilities by building on the success of the Voxeo and Qivox acquisitions, the recent launch of Aspect SaaS contact center solution, Zipwire, and the new affiliate partnership with LiveVox. Continue reading Aspect Software Appoints Joe Gagnon to Senior Vice President and General Manager Cloud Solutions

Sensée reaches milestone of 500 UK HomeAgents

PRESS RELEASE: Contact centre homeworking specialist Sensée has appointed its 500th HomeAgent as the company continues to expand its UK operations. Sensée’s fully-employed HomeAgents handle customer contacts and back office services via phone, email and web chat for a blue chip client list that includes Argos, Aviva, PhotoBox and Rank Interactive. Continue reading Sensée reaches milestone of 500 UK HomeAgents