Positive Lending Solutions advances sales performance with innovative cloud telephony

NVM logo jpgPRESS RELEASE: Accredited mortgage and finance broking specialist Positive Lending Solutions has selected NewVoiceMedia’s technology ‘ContactWorld for Sales and Marketing’ for complete visibility of all sales activity, as customer data is turned into customer insight, driving sales effectiveness. Continue reading Positive Lending Solutions advances sales performance with innovative cloud telephony

Genesys Announces New Alliance with Zendesk to Enhance Customer Services Delivered from the Cloud

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact centre solutions, today announced that the company has formed an alliance with Zendesk to integrate the Genesys cloud contact centre solution with the Zendesk customer service platform. With Genesys, customers will experience contextual self-service options and, when requiring human-assistance, the call will be routed to the best-skilled Zendesk agent, eliminating transfers and improving the overall customer experience. Continue reading Genesys Announces New Alliance with Zendesk to Enhance Customer Services Delivered from the Cloud

HomeServe Selects Pegasystems to Drive Business Transformation

PRESS RELEASE: HomeServe announced that it has selected Pegasystems Inc. to build a new technology platform that will enable it to deploy a single view of all interactions with its customers and rationalise legacy systems and processes. HomeServe provides home assistance services to over 5.1 million Customers in the United Kingdom, France, Spain and the United States. The programme will enable the company to continue to put a greater focus on its Customers, and offer multi-channel, multi-partner process efficiency and service delivery across multiple territories. Continue reading HomeServe Selects Pegasystems to Drive Business Transformation

Ember Services Named 2014 Avaya DevConnect New Partner of the Year

PRESS RELEASE: Customer Management consultancy, Ember Services has been named as the Avaya DevConnect New Partner of the Year for 2014. The award was presented to Ember’s Head of Analytics, David Naylor, at the International Avaya User’s Group meeting, (IAUG) Converge 2014, by Jon Alperin, Director, Avaya DevConnect, on 29 April, in Dallas, Texas. Continue reading Ember Services Named 2014 Avaya DevConnect New Partner of the Year