IBM Introduces ‘IBM ExperienceOne’ to Help Organizations Bring Together Marketing, Sales and Services Practices to Deepen Customer Engagement

PRESS RELEASE: At its Smarter Commerce Global Summit in Tampa, IBM announced ‘IBM ExperienceOne,’ a new integrated portfolio of cloud-based and on premise offerings that help clients quickly deliver deeper, more valuable customer engagements by bringing together marketing, sales and service practices. Continue reading IBM Introduces ‘IBM ExperienceOne’ to Help Organizations Bring Together Marketing, Sales and Services Practices to Deepen Customer Engagement

Frost & Sullivan Names Interactive Intelligence Its North American Contact Center Systems Company of the Year

ININ logoPRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been named Frost & Sullivan’s 2014 North American Contact Center Systems Company of the Year. Continue reading Frost & Sullivan Names Interactive Intelligence Its North American Contact Center Systems Company of the Year

Zultys Mobile Communicator 4.0 brings Contact Center and Visual Voice Mail Capabilities to Android Devices

ZultysLogo_001PRESS RELEASE: Zultys, a leading provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announces the availability of Zultys Mobile Communicator version 4.0 for Android which extends advanced IP business phone system functionality like voicemail management and contact centre agent capabilities to the mobile device. The new application is now available to download from the Google Play Store. Continue reading Zultys Mobile Communicator 4.0 brings Contact Center and Visual Voice Mail Capabilities to Android Devices

8×8, Inc. Ranked #1 on Infonetics Research Sixth Annual ‘North American Business VoIP Service Leadership Scorecard’

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions, today announced it has earned the #1 ranking in the Infonetics Research sixth annual “North America Business VoIP Service Leadership Scorecard” report. Continue reading 8×8, Inc. Ranked #1 on Infonetics Research Sixth Annual ‘North American Business VoIP Service Leadership Scorecard’