8×8 Virtual Office and Virtual Contact Centre SuiteApps Achieve ‘Built for NetSuite’ Verification

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud contact centre, unified communications and collaboration solutions announced that the 8×8 Virtual Office SuiteApp and the Virtual Contact Centre SuiteApp have achieved ‘Built for NetSuite’ verification. 8×8’s cloud communications SuiteApps, built using NetSuite’s SuiteCloud Computing Platform, provide NetSuite customers with a tightly integrated business telephony and contact centre solution that simplifies the execution, management and reporting of day-to-day customer interactions. Continue reading 8×8 Virtual Office and Virtual Contact Centre SuiteApps Achieve ‘Built for NetSuite’ Verification

Aspect Software’s Customer Self-Service Platform CXP Pro 14 Elevates Omni-Channel Experience

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software announced Voxeo CXP Pro 14, a bundle of the new releases of Voxeo CXP 14, an application lifecycle management platform, and the IVR platform Prophecy 14. With enhancements to the Business User Interface (BUI) and mobile Web support, CXP Pro 14 creates a comprehensive software platform to build, deploy, manage and analyze customer self-service applications across multiple channels, including Interactive Voice Response (IVR), interactive text, mobile Web, and social media. Continue reading Aspect Software’s Customer Self-Service Platform CXP Pro 14 Elevates Omni-Channel Experience

Convergys Partners with Voci Technologies for Accurate, Fast Speech-To-Text

PRESS RELEASE: Convergys Corporation and Voci Technologies Incorporated announced today Convergys Analytics’ selection of Voci’s V-Cloud speech recognition solution to automate the extraction of business intelligence from audio. Continue reading Convergys Partners with Voci Technologies for Accurate, Fast Speech-To-Text

Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center

PRESS RELEASE: Eptica announced today that it has been named in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center” by Michael Maoz, April 24, 2014. Eptica was one of only two vendors to transition with the same product from the retired Magic Quadrant for CRM Web Customer Service (WCS) Applications. This marks the fourth consecutive year the company has appeared in a Gartner Magic Quadrant. Continue reading Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center

With Voice Biometrics from Nuance, Banco Santander México Customers Say “Goodbye” to PINs and Passwords, and “Hello” to a Better Banking Experience

PRESS RELEASE: Nuance Communications, Inc. announced that Banco Santander México has deployed Nuance’s Vocal Password voice biometrics solution to replace PINs, passwords, and security questions in their automated phone system. Nuance’s voice biometrics solution is being used to securely and automatically confirm the identity of Santander customers – using just the sound of their voice. This is the first such customer-facing voice biometrics application in México. Continue reading With Voice Biometrics from Nuance, Banco Santander México Customers Say “Goodbye” to PINs and Passwords, and “Hello” to a Better Banking Experience

Clearlake Capital To Acquire ConvergeOne

PRESS RELEASE: Clearlake Capital Group, L.P. (together with its affiliates, “Clearlake”) today announced that it has reached a definitive agreement to acquire ConvergeOne (the “Company”), a leading independent provider of innovative communications solutions and managed services to enterprises globally. Continue reading Clearlake Capital To Acquire ConvergeOne

Adobe Analytics Expands Market Lead With Advanced Capabilities

PRESS RELEASE: Adobe announced powerful new capabilities for Adobe Analytics, the data and analytics backbone of Adobe Marketing Cloud, that will help marketers make precise, data-driven decisions to drive return on marketing spend. Having today been named a leader with the strongest position in The Forrester Wave™: Web Analytics Q2, 2014 Report, Adobe Analytics now extends its market lead with live stream (real-time event firehose), predictive marketing decision trees, new mobile app analytics and Apple iBeacon support. Continue reading Adobe Analytics Expands Market Lead With Advanced Capabilities