Aspect Software’s Customer Self-Service Platform CXP Pro 14 Elevates Omni-Channel Experience

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, has announced Voxeo CXP Pro 14, a bundle of the new releases of Voxeo CXP 14, an application lifecycle management platform, and the IVR platform Prophecy 14. Continue reading Aspect Software’s Customer Self-Service Platform CXP Pro 14 Elevates Omni-Channel Experience

T-Systems and Avaya take call center into the cloud

PRESS RELEASE: Together, Avaya and T-Systems want to cover the growing demand for flexible, scalable call center solutions in Europe. To achieve this, the two companies, each market leader in their industry, have agreed to a cloud partnership. Avaya brings its fully-virtualized “Avaya Aura” software to the table, while T-Systems takes care of the necessary cloud infrastructure, application and service management along with data protection and security. The new service is to be operated out of Germany and will be available throughout Europe. Continue reading T-Systems and Avaya take call center into the cloud

South Korean Agency Turns to IBM Mainframe Cloud to Better Engage and Serve South Korean Citizens

PRESS RELEASE: IBM announced it will build a new open-source cloud platform designed to help the Anti-Corruption and Civil Rights Commission (ACRC) in South Korea to streamline operations and consolidate numerous national public service phone numbers into one integrated call center. Continue reading South Korean Agency Turns to IBM Mainframe Cloud to Better Engage and Serve South Korean Citizens