Interactive Intelligence Reports Cloud Seat Growth of 67 Percent

ININ logoPRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has reported a 67 percent compound annual growth rate (2010-2013) of its Communications as a Service offering, topping 20,000 seats. Continue reading Interactive Intelligence Reports Cloud Seat Growth of 67 Percent

Consilium Software Announces Third Generation of UniAgent™ CRM connector

PRESS RELEASE: Consilium Software, the unified communications software company specializing in on-premise and cloud solutions for enterprises and contact centers, today announced the availability of the third generation of the Consilium UniAgent™ CRM connector. The new version of Consilium UniAgent™ was designed to improve contact center agent team productivity and reduce IT overhead. The UniAgent™ CRM connector is available as a plug-in which integrates the world’s top-ten CRM products with the top-three contact center solutions. Continue reading Consilium Software Announces Third Generation of UniAgent™ CRM connector

Verint and KANA to Showcase Customer Engagement Optimization Solutions at Gartner Customer 360 Summit

Verint LogoPRESS RELEASE: Verint® Systems Inc. and KANA® Software, A Verint Company, today announced participation in the Gartner Customer 360 Summit taking place in Orlando May 19-21. Verint and KANA will exhibit their combined capabilities for customer engagement optimization and share how this collective solution set is helping organizations optimize the workforce, enhance business processes and enrich customer interactions to transform customer journeys and achieve key business objectives. Continue reading Verint and KANA to Showcase Customer Engagement Optimization Solutions at Gartner Customer 360 Summit

QuestBack expands in UK with appointment of Paul Barnes as country manager

PRESS RELEASE: QuestBack, the global leader in enterprise feedback management (EFM) announced that Paul Barnes has joined to head UK operations as Country Manager. An experienced software leader, Barnes has proven expertise in growing technology businesses, with a particular focus on the customer experience market. He joins from multichannel customer interaction management software vendor Eptica, where he was VP Operations. Continue reading QuestBack expands in UK with appointment of Paul Barnes as country manager

SDL Empowers Marketers to Create Contextual, Hyper-Relevant Customer Experiences for the ‘Always Connected’ Generation

PRESS RELEASE: SDL announces the next release of SDL Web, the Web pillar of the Customer Experience Cloud (CXC). An industry first, SDL CXC now offers context brokering, which enables businesses to provide personal and contextualised interactive brand experiences for customers across all channels and devices throughout their individual customer journeys. Continue reading SDL Empowers Marketers to Create Contextual, Hyper-Relevant Customer Experiences for the ‘Always Connected’ Generation

[24]7 Recognized as a Leading Predictive Analytics Provider for Multichannel Customer Care in the latest Opus Research Report

PRESS RELEASE: [24]7, the intuitive customer experience company, today announced that it has been identified as one of the leading predictive analytics providers for multichannel customer care in Opus Research’s new report, Predictive Analytics: Using Big Data to Improve Multi-channel Customer Care, published April 2014. Continue reading [24]7 Recognized as a Leading Predictive Analytics Provider for Multichannel Customer Care in the latest Opus Research Report

Thunderhead.com reveals the next generation of customer engagement with the launch of its ONE Engagement Hub

PRESS RELEASE: Thunderhead.com, a leader in enterprise solutions for customer experience and customer engagement, today announced the launch of its SaaS-based ONE Engagement Hub, which enables brands to successfully create and sustain long-term, value-driven customer relationships, increase consumer loyalty and, ultimately, build true customer engagement. Continue reading Thunderhead.com reveals the next generation of customer engagement with the launch of its ONE Engagement Hub

Account Control Technology Holdings, Inc. Acquires Convergent

PRESS RELEASE: Account Control Technology Holdings, Inc. (ACT Holdings), the parent company of debt management and collection leader Account Control Technology, Inc. (ACT) today announced its acquisition of Convergent Resources Holdings, LLC (Convergent). The acquisition creates a diversified business process outsourcing (BPO) organization with a total of 20 offices and more than 3,900 employees. Continue reading Account Control Technology Holdings, Inc. Acquires Convergent