Aspect Software Introduces SaaS-Based Active Assignment to Improve Workforce Productivity in Customer Contact Centers

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software announced the availability of Aspect Active Assignment, a SaaS-based real-time agent workforce management solution aimed at maximizing agent idle time. Aspect Active Assignment ensures optimal intraday staffing and task management decisions are being made in real-time resulting in higher employee performance and labor savings, without sacrificing customer experience levels. Continue reading Aspect Software Introduces SaaS-Based Active Assignment to Improve Workforce Productivity in Customer Contact Centers

Fonolo Improves Customer Experience at Bright Horizons Contact Center

PRESS RELEASE: Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that its innovative call-back solution has been implemented by Bright Horizons Family Solutions, one of the world’s leading providers of child-care, early education and other services designed to help families better address the challenges of work and life. Continue reading Fonolo Improves Customer Experience at Bright Horizons Contact Center

Exchange Communications Partners With Sinclair Voicenet To Enhance Contact Centre Portfolio

PRESS RELEASE: Exchange Communications, one of Avaya’s leading Platinum Enterprise Partners, is teaming up with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, quality management, interaction analytics, customer feedback and workforce management solutions. This new partnership will enable Exchange Communications to enhance its range of contact centre solutions and deliver greater value to customers, from SMEs to the largest multi-site enterprises. Continue reading Exchange Communications Partners With Sinclair Voicenet To Enhance Contact Centre Portfolio

First Data Receives ‘Innovations Award’ from Noble Systems

NobleLogo_whiteBkgd_notagline-WebPRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, recently presented its “Innovations Award” to First Data and TeleCheck, First Data’s industry-leading check acceptance, check processing and risk analytics service provider. The award was announced at the Select Noble Users Group Americas 2014 Conference – a gathering of Noble Systems clients and partners – held in Orlando, Florida earlier this year. Continue reading First Data Receives ‘Innovations Award’ from Noble Systems