Lyse selects Connect multi-channel contact centre solution from Intelecom for social customer service

PRESS RELEASE: Intelecom Group AS today announced that Norwegian industrial group Lyse has implemented Connect, Intelecom’s multi-channel contact centre solution, to respond to customer enquiries regardless of which communication channel is used. Lyse has seen an increase in the number of customers using social media to contact companies across the group and has extended its use of Connect to cover both voice calls and enquiries via social media channels. Continue reading Lyse selects Connect multi-channel contact centre solution from Intelecom for social customer service

Leading UK BPO Chooses LiveOps to Enhance Customer Service Delivery for its Clients

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, announced today that a leading United Kingdom financial services Business Process Outsourcer (BPO) has selected LiveOps as their cloud contact centre solution. Continue reading Leading UK BPO Chooses LiveOps to Enhance Customer Service Delivery for its Clients

Natterbox Voice Intelligence keeps sales teams updated, focused and productive

PRESS RELEASE: Natterbox, the leader in integrating Voice Communications and Customer Relationship Management (CRM) data, today unveiled a radical new set of CRM capabilities to deal with the 60% of business communications still conducted by phone, typically outside of corporate IT systems. Continue reading Natterbox Voice Intelligence keeps sales teams updated, focused and productive

Verint Enables Customers to Optimize Customer Engagement Enterprise-Wide

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that customers are finding innovative techniques to optimize customer engagement using the company’s software and services for back-office operations. For example, in the insurance, banking and healthcare industries, greater insight into employee activity is helping balance workloads and optimize resources to increase processing and throughput. These organizations are also benefitting from simplified and centralized administration and maintenance, as well as lower total cost of ownership. Continue reading Verint Enables Customers to Optimize Customer Engagement Enterprise-Wide

Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision

EnghousePRESS RELEASE: Enghouse Interactive, a leading interaction management solutions provider, has announced the launch of its new EMEA Partner Programme. The programme comprises a select group of Enghouse Interactive partners, which buy-in to the company’s strategic vision and roadmap and can align resources to support it. Continue reading Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision

Wakefield and District Housing at home with IGEL for Virtual Desktop Infrastructure

PRESS RELEASE: When WDH (Wakefield and District Housing) wanted to deploy a new virtual desktop infrastructure to speed up log-on times, improve manageability and cut costs, the company turned to IGEL Technology. WDH is responsible for more than 31,000 homes in the Wakefield district. Continue reading Wakefield and District Housing at home with IGEL for Virtual Desktop Infrastructure

mplsystems listed in Gartner’s new CRM Customer Engagement Centre report

PRESS RELEASE: mplsystems, the multi-channel contact centre technology specialist, has been listed in the market overview section of Gartner’s new CRM Customer Engagement Centre (CEC) report (1) 8 and in the vendor categories for both the Web Customer Self-Service and Field Service Management sections of Gartner’s 2014 CRM Vendor Guide (2). Continue reading mplsystems listed in Gartner’s new CRM Customer Engagement Centre report

Nationwide’s AAI Agency Selects Fonality for Unified Communications

PRESS RELEASE: Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today announced that it has completed installation of its solution for the All About Insurance Agency (“AAI”), one of Nationwide Insurance Company’s largest insurance agencies, enabling the agency to spend more time selling and enriching customer service. Continue reading Nationwide’s AAI Agency Selects Fonality for Unified Communications