Semafone achieves PA DSS, PCI Level 1 certification and becomes registered Visa merchant agent

PRESS RELEASE: Semafone® has further strengthened its position to become one of the few technology vendors to achieve the highest level of PCI (Payment Card Industry) certification, achieving the PCI DSS Level 1 accredited Service Provider status, confirming that its solutions are in line with the Payment Card Industry Data Security Standards (PCI DSS) for “Level 1” merchants who handle over 6 million card transactions a year. Continue reading Semafone achieves PA DSS, PCI Level 1 certification and becomes registered Visa merchant agent

Best-selling author Aaron Ross highlights NewVoiceMedia in recently released sales e-book

NVM logo jpgPRESS RELEASE: NewVoiceMedia, the leading cloud provider of customer contact solutions, today announced that its true cloud technology and customer successes are highlighted in part one of “The Predictable Revenue Guide To Tripling Your Sales” e-book. Written by Aaron Ross and Jason Lemkin, the e-book shares how businesses can increase revenue with sales technology like NewVoiceMedia’s ContactWorld solutions, which shorten the sales cycle and personalise the customer experience to avoid customer churn and increase upsells and referrals. Continue reading Best-selling author Aaron Ross highlights NewVoiceMedia in recently released sales e-book

Aspect Software Customer, Red Roof Inn, Wins Bronze StevieⓇ Award

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that its customer, Red Roof Inn, one of the leading economy hotels in the U.S., was presented with a Bronze Stevie® Award in the Best Use of Technology in Customer Service Category in the annual Stevie Awards for Sales & Customer Service℠. Continue reading Aspect Software Customer, Red Roof Inn, Wins Bronze StevieⓇ Award

Pitney Bowes Recognized for Delivering ‘World-Class’ Customer Service

PRESS RELEASE: Pitney Bowes Inc. announced that it has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2013, marking the third consecutive year Pitney Bowes has received this prestigious award. The NorthFace ScoreBoard Award is presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Continue reading Pitney Bowes Recognized for Delivering ‘World-Class’ Customer Service

Cisco VoIP Deployments Recognize Game Changing Visualization With TeleMate™ ViewPoint

PRESS RELEASE: TeleMate.Net Software, the pioneer in Voice Security Information and Event Management (vSIEM) software platforms, announced general availability of TeleMate™ ViewPoint, a real-time visualization interface that displays call activity on interactive maps providing corporate management faster access to actionable events. Continue reading Cisco VoIP Deployments Recognize Game Changing Visualization With TeleMate™ ViewPoint