Webinar Recording: GE Capital – What price do you put on customer loyalty?

EnghousePRESS RELEASE: Customers are the lifeblood of any organisation and should be at the heart of everything you and your employees do. Join GE Capital, the leading commercial finance solutions provider, and Enghouse Interactive as they explore the best practices to keep customers loyal and how to consistently manage and measure the customer journey from initial enquiry to fulfilment to create a truly Customer Centric Enterprise.

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Isle of Man Government Enhances Citizen Interaction and Internal Efficiency Using Firmstep’s AchieveForms

PRESS RELEASE: The Isle of Man Government is improving its engagement with citizens and boosting efficiency in its internal operations using AchieveForms, the intelligent Web forms solution from Firmstep. Continue reading Isle of Man Government Enhances Citizen Interaction and Internal Efficiency Using Firmstep’s AchieveForms

Sytel Install 1000th Call Center Agent Seat in Turkey

PRESS RELEASE: Sytel Limited, a leading global vendor of contact center solutions, has announced the installation of their 1000th agent seat in Turkey, at T-Bilgi in Istanbul. Sytel supplies a communications platform, Softdial Contact Center™ (SCC) which delivers inbound, outbound and multimedia capability, via a network of local reseller and integration partners. Sytel is winning a substantial share in the demanding Turkish market, via integration partner Intelitel. Continue reading Sytel Install 1000th Call Center Agent Seat in Turkey

Evolve IP Attains VMware vCloud® Powered Validation

PRESS RELEASE: Evolve IP, The Cloud Services Company™, today announced that its virtual private cloud service has achieved VMware vCloud® Powered status, demonstrating that the company’s award-winning cloud services are supported by VMware’s leading virtualization and cloud computing technology, namely VMware vSphere® and VMware vCloud Director®. Continue reading Evolve IP Attains VMware vCloud® Powered Validation

Calabrio Expands ACD Integrations with Avaya Aura Contact Center

PRESS RELEASE: Calabrio, a leading provider of contact centre workforce optimization (WFO) and analytics software announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform. Continue reading Calabrio Expands ACD Integrations with Avaya Aura Contact Center

AMC Technology is the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council

PRESS RELEASE: AMC Technology, L.L.C., a global leader in multi-channel contact center integration software, is pleased to be the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council. The Innovation in Utilization Award is given to the company or organization whose creative use of existing technology enhances processes, methodologies and/or services for theirs or others benefit. Continue reading AMC Technology is the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council

3C Contact Services Incorporates Wonderlic Testing into Agent Screening Process

PRESS RELEASE: 3C Contact Services, North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce that it has begun incorporating the Wonderlic Cognitive Ability Test into its agent screening process to better serve its rapidly expanding customer base. Continue reading 3C Contact Services Incorporates Wonderlic Testing into Agent Screening Process