PRESS RELEASE: Customers are the lifeblood of any organisation and should be at the heart of everything you and your employees do. Join GE Capital, the leading commercial finance solutions provider, and Enghouse Interactive as they explore the best practices to keep customers loyal and how to consistently manage and measure the customer journey from initial enquiry to fulfilment to create a truly Customer Centric Enterprise.
BLOG: It can be tough to meet customer expectations, let alone exceed them, but if your customers know you will do what it takes to make them happy and successful, they will reciprocate in the form of more business. NewVoiceMedia recommends five ways you can deliver world-class customer experiences all year round. Continue reading Exceed your customers’ expectations
PRESS RELEASE: Leading UK business process outsourcer Parseq has bought 2Touch from US-based Acxiom for an undisclosed sum as part of its strategy to create a business with £100m turnover in three years. Continue reading Parseq buys 2Touch as part of ambitious growth strategy
PRESS RELEASE: The Isle of Man Government is improving its engagement with citizens and boosting efficiency in its internal operations using AchieveForms, the intelligent Web forms solution from Firmstep. Continue reading Isle of Man Government Enhances Citizen Interaction and Internal Efficiency Using Firmstep’s AchieveForms
PRESS RELEASE: Sytel Limited, a leading global vendor of contact center solutions, has announced the installation of their 1000th agent seat in Turkey, at T-Bilgi in Istanbul. Sytel supplies a communications platform, Softdial Contact Center™ (SCC) which delivers inbound, outbound and multimedia capability, via a network of local reseller and integration partners. Sytel is winning a substantial share in the demanding Turkish market, via integration partner Intelitel. Continue reading Sytel Install 1000th Call Center Agent Seat in Turkey