Evolve IP Attains VMware vCloud® Powered Validation

PRESS RELEASE: Evolve IP, The Cloud Services Company™, today announced that its virtual private cloud service has achieved VMware vCloud® Powered status, demonstrating that the company’s award-winning cloud services are supported by VMware’s leading virtualization and cloud computing technology, namely VMware vSphere® and VMware vCloud Director®. Continue reading Evolve IP Attains VMware vCloud® Powered Validation

Calabrio Expands ACD Integrations with Avaya Aura Contact Center

PRESS RELEASE: Calabrio, a leading provider of contact centre workforce optimization (WFO) and analytics software announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform. Continue reading Calabrio Expands ACD Integrations with Avaya Aura Contact Center

AMC Technology is the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council

PRESS RELEASE: AMC Technology, L.L.C., a global leader in multi-channel contact center integration software, is pleased to be the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council. The Innovation in Utilization Award is given to the company or organization whose creative use of existing technology enhances processes, methodologies and/or services for theirs or others benefit. Continue reading AMC Technology is the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council

3C Contact Services Incorporates Wonderlic Testing into Agent Screening Process

PRESS RELEASE: 3C Contact Services, North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce that it has begun incorporating the Wonderlic Cognitive Ability Test into its agent screening process to better serve its rapidly expanding customer base. Continue reading 3C Contact Services Incorporates Wonderlic Testing into Agent Screening Process