Research Shows Link Between Customer Service and Revenue Still Overlooked By UK Organisations

PRESS RELEASE: Research commissioned by customer service specialists KANA® Software, A Verint® Company (NASDAQ: VRNT), suggests many organisations are overlooking the potential for customer service improvements that could drive revenue.

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Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via the Cloud

PRESS RELEASE: Aeriandi has helped transform the security of customer telephone payments for Shop Direct, the UK’s leading multi-brand digital retailer. Continue reading Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via the Cloud

Legal & General partners with Hemsley Fraser to create ‘world-class’ customer empathy programme

PRESS RELEASE: Legal & General, one of the UK’s leading financial services companies, is training all 1,300 staff in its Insurance Customer Service division, in customer empathy and engagement, through a programme designed in partnership with learning specialist Hemsley Fraser. Continue reading Legal & General partners with Hemsley Fraser to create ‘world-class’ customer empathy programme

Key appointments boost Ember’s consultancy team

PRESS RELEASE: Customer management consultancy, Ember Services, has responded to growing demand for its services with two key appointments to its consultancy team. Nigel Bareham, who comes to Ember from Vodafone, will specialise in the development of customer strategies across online, voice and social channels. Greg Latton joins Ember as a commercial specialist, bringing wide-ranging experience from the public and private sector, having worked on some of the UK’s most prestigious procurement programmes. Continue reading Key appointments boost Ember’s consultancy team

Mitel enhances customer service for South Lakeland and Eden district councils

PRESS RELEASE: Mitel®, a global leader in business communications, has delivered a contact centre solution to South Lakeland and Eden district councils in Cumbria, England, to enhance the customer experience. The virtual solution also allows home-based agents to integrate seamlessly into the contact centre and supervisors to manage and monitor operations from any location. Continue reading Mitel enhances customer service for South Lakeland and Eden district councils