Interactive Intelligence to Launch New Cloud Services for Communications, Collaboration and Customer Engagement

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is launching Interactive Intelligence PureCloud℠, a suite of cloud-based services for communications, collaboration and customer engagement. Continue reading Interactive Intelligence to Launch New Cloud Services for Communications, Collaboration and Customer Engagement

Mitel launches cloud-based Unified communications in the UK, enabling partners to meet market demand

PRESS RELEASE: Mitel®, a global leader in business communications, has today announced the availability of MiCloud Enterprise UCaaS for the UK market. Channel partners can now offer organisations a fully-featured solution via the cloud, enabling their customers to improve communication and reduce capital expenditures. Continue reading Mitel launches cloud-based Unified communications in the UK, enabling partners to meet market demand

Altivon Selects Vidyo Platform for Integration into Interactive Intelligence Contact Center

PRESS RELEASE: Altivon announced today that it has added the VidyoWorks™ platform from Vidyo to its contact center offering to provide easy to use, HD multi-party video conferencing. Altivon designs and delivers state-of-the-art contact center solutions that lead to better customer experiences. Continue reading Altivon Selects Vidyo Platform for Integration into Interactive Intelligence Contact Center

Noble Systems Receives Patent for its TCPA Wireless Compliance Solution

NobleLogo_whiteBkgd_notagline-WebPRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today it has received a patent for the company’s TCPA Wireless Compliance Solution. The patent, #8,738,076, was awarded for Noble’s technology in “Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center.” Continue reading Noble Systems Receives Patent for its TCPA Wireless Compliance Solution