UK consumers are fighting back against poor customer service, finds new research

NVM logo jpgPRESS RELEASE: New research from leading cloud contact centre vendor NewVoiceMedia reveals that 73 percent of UK consumers are standing up for customer service standards more than they were ten years ago. 57 percent of Brits will give a business feedback in order to let them know they are performing poorly, and 37 percent feel empowered by social media to easily share their experiences. Continue reading UK consumers are fighting back against poor customer service, finds new research

Content Finds the Customer: SDL Global Study Finds Social Media Drives Content Discovery with Millennials

PRESS RELEASE: Marketers have come to realise that churning out mountains of content is not a sustainable or effective way to target its millennial customers. Fortunately, volume doesn’t matter but creating the right content and delivering it consistently – wherever your customers are – does. Millennials turn to social networks for content discovery first, drastically outranking online and customisable newsfeeds, according to a new global study by SDL. Continue reading Content Finds the Customer: SDL Global Study Finds Social Media Drives Content Discovery with Millennials

LivePerson to Acquire Co-Browsing Technology from Leading Collaborative Web Services Company

PRESS RELEASE: LivePerson, Inc., a leading provider of live digital engagement solutions, today announced that it has signed a definitive agreement to acquire Germany-based startup, Synchronite LLC, a leading provider of co-browsing technology. Continue reading LivePerson to Acquire Co-Browsing Technology from Leading Collaborative Web Services Company

Express Medicals deploys ‘appointments-to-results’, end-to-end mplsystems customer management solution

PRESS RELEASE:  Express Medicals, providers of occupational health medicals, drugs & alcohol testing services, has selected mplsystems to deploy a cloud-based customer management system to automate its appointments and results processes. Express Medicals provides ‘fitness to work’ assessments for skilled workers, with 16 fixed clinics across the UK in addition to mobile operations. Continue reading Express Medicals deploys ‘appointments-to-results’, end-to-end mplsystems customer management solution