LogMeIn Raises the Bar for Mobile Customer Engagement with BoldChat Mobile Release

LogMeIn, Inc. announced a new mobile release of BoldChat, the company’s live chat and multichannel customer engagement offering, to help businesses capitalize on the rapidly growing number of mobile consumers. Building on BoldChat’s recent innovations, the mobile release introduces new ways for businesses to quickly and easily employ live-chat capabilities on their mobile websites and, if desired, to build live chat directly into their own iOS and Android mobile apps. As a result, businesses can offer an intuitive, consistent experience to support mobile customers and boost conversion rates of mobile shoppers. Continue reading LogMeIn Raises the Bar for Mobile Customer Engagement with BoldChat Mobile Release

NV Energy Selects Genesys to Boost its Customer Experience

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions, today announced that NV Energy, an energy holding company serving approximately 1.3 million electric and natural gas customers in Nevada, has selected Genesys to replace its entire customer care infrastructure with an integrated, IP-based solution to improve its customer experience and increase customer satisfaction. Continue reading NV Energy Selects Genesys to Boost its Customer Experience

Vocalcom Again Positioned in Gartner’s Magic Quadrant for Call Center Software

PRESS RELEASE: Vocalcom, leading provider of multi-channel Call Center software, today announced it has been positioned again by Gartner, Inc. in the Magic Quadrant for Call Center Software Infrastructure. The Gartner Magic Quadrant report evaluates Call Center Software vendors on their completeness of vision and ability to execute. Continue reading Vocalcom Again Positioned in Gartner’s Magic Quadrant for Call Center Software

Aspect Software Named #1 Global Workforce Management Solution Vendor for Fourth Consecutive Report

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software announced that Pelorus Associates, an independent market research and consulting company, has named Aspect the leading global workforce management vendor in its 2014 World Contact Center Workforce Management Systems Market report. According to the report, Aspect owns 26.7 percent of the global workforce management market, and also leads the North American market with a 32.8 percent share. This is the fourth consecutive report in which Aspect has held the top spot in both rankings. Continue reading Aspect Software Named #1 Global Workforce Management Solution Vendor for Fourth Consecutive Report

Aldwyck Drives Customer Self-Service And Mobile Working With 1st Touch

PRESS RELEASE: Aldwyck Housing Group has chosen mobile workforce technology from 1st Touch (www.1sttouch.com). The software will enable a multi-platform technology solution for the delivery of its ‘Connect’ repairs and housing management services and so future-proof the service provided by both responsive repairs operatives and Housing Officers. Aldwyck were also interested in the development by 1st Touch of an integrated 24/7 online customer self-service facility and mobile app and are developing their requirements to tailor the use of this functionality for the benefit of their customers. Continue reading Aldwyck Drives Customer Self-Service And Mobile Working With 1st Touch

Teleperformance Wins Prestigious Netherlands National Contact Center Association Award for Fraud Risk Assessment

PRESS RELEASE: Teleperformance, the global leader in outsourced multichannel customer experience management, today announced that it has been recognized by the Netherlands National Contact Center Association (NCAA), with the organization’s Innovation Award. Teleperformance is being recognized for its comprehensive global security framework that enables policies, processes, and people to prevent fraud and protect customers. Continue reading Teleperformance Wins Prestigious Netherlands National Contact Center Association Award for Fraud Risk Assessment