FCM Travel Solutions Invests in Customer Service

PRESS RELEASE: FCm Travel Solutions, a market leading corporate travel management company, has announced that it has significantly improved its customer service following a decision to invest in a new voice recording system. The company chose Red Box Recorders Quantify Suite to record and store calls from its four Singapore offices in a move designed to ensure contact centre staff provide excellent customer service at all times. Continue reading FCM Travel Solutions Invests in Customer Service

Eckoh signs $24 Million Significant US Partnership Agreement

PRESS RELEASE: Eckoh plc, a global provider of secure payment products and customer service solutions, today announces that it has signed a five-year exclusive agreement with a leading U.S. based provider of business process outsourcing and communication services (‘the Partner’), to distribute its secure payment products across the US. Continue reading Eckoh signs $24 Million Significant US Partnership Agreement

Pegasystems Upgrades Insurance Solution to Help Carriers Maximize Customer Experience and Loyalty Across All Channels

PRESS RELEASE: Pegasystems Inc., the software company powering the digital enterprise with Better Business Software®, today announced upgrades to the company’s Customer Process Manager for Insurance (CPMI) solution that will improve the user experience and enhance service delivery. Continue reading Pegasystems Upgrades Insurance Solution to Help Carriers Maximize Customer Experience and Loyalty Across All Channels

Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience

PRESS RELEASE: IBM announced that Zain, the pioneer of mobile telecommunications in Kuwait, has chosen IBM’s social software to deliver deeper, more personalized experiences for its 2.5 million customers in the country. The IBM solution brings together Zain’s digital, mobile and social platforms to offer customers a single, compelling point of engagement. Continue reading Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience