FCM Travel Solutions Invests in Customer Service

PRESS RELEASE: FCm Travel Solutions, a market leading corporate travel management company, has announced that it has significantly improved its customer service following a decision to invest in a new voice recording system. The company chose Red Box Recorders Quantify Suite to record and store calls from its four Singapore offices in a move designed to ensure contact centre staff provide excellent customer service at all times. Continue reading FCM Travel Solutions Invests in Customer Service

Eckoh signs $24 Million Significant US Partnership Agreement

PRESS RELEASE: Eckoh plc, a global provider of secure payment products and customer service solutions, today announces that it has signed a five-year exclusive agreement with a leading U.S. based provider of business process outsourcing and communication services (‘the Partner’), to distribute its secure payment products across the US. Continue reading Eckoh signs $24 Million Significant US Partnership Agreement

Pegasystems Upgrades Insurance Solution to Help Carriers Maximize Customer Experience and Loyalty Across All Channels

PRESS RELEASE: Pegasystems Inc., the software company powering the digital enterprise with Better Business Software®, today announced upgrades to the company’s Customer Process Manager for Insurance (CPMI) solution that will improve the user experience and enhance service delivery. Continue reading Pegasystems Upgrades Insurance Solution to Help Carriers Maximize Customer Experience and Loyalty Across All Channels

Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience

PRESS RELEASE: IBM announced that Zain, the pioneer of mobile telecommunications in Kuwait, has chosen IBM’s social software to deliver deeper, more personalized experiences for its 2.5 million customers in the country. The IBM solution brings together Zain’s digital, mobile and social platforms to offer customers a single, compelling point of engagement. Continue reading Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience

Free IP communications resources available from Foehn

IP Communications systems integrator, Foehn, has launched an online Resource Hub that provides anyone interested in IP Communications with a host of free information and resources. Designed to help individuals and businesses make sense of everything from open source telephony to enterprise call centre systems, the Resource Hub provides detailed knowledge and insights through content that includes educational videos, how to guides, white papers, articles, top tips, plus written and video case studies. Continue reading Free IP communications resources available from Foehn

Omni-channel self-service takes centre stage for banks and financial providers

aspect-logo-std-full-RGBBLOG: According to a recent survey conducted by ING, the use of mobile banking has increased significantly, with an estimated 31 per cent of the UK population now using it, while the use of cash has dropped to 46 per cent. Neil Whitaker, UK sales Director of Finance at Aspect Software, suggests that this trend will continue but at an even faster pace, as British customers seek out the quickest, and simplest way to do business with their banks and financial services providers. Continue reading Omni-channel self-service takes centre stage for banks and financial providers

Infinit-O Announces Launch of its New Contact Center Outsourcing Subsidiary

PRESS RELEASE: Infinit-O, a top-notch quality outsourcing company that serves the global market, announces the launch of Infinit Contact, its new subsidiary which aims to serve businesses seeking help with their customer service needs. Infinit Contact has been established to provide dedicated contact center services including inbound and outbound customer support, back office data management solutions, and social media services. Continue reading Infinit-O Announces Launch of its New Contact Center Outsourcing Subsidiary