CallMiner Advances Cloud-Based Speech Analytics with Eureka Express Mining

PRESS RELEASE: CallMiner, the leader in speech analytics for automating contact center and agent performance management, announced today the introduction of Eureka Express Mining, a high-performance analytics service for enterprises that need to extract post-call insights as quickly as possible. Continue reading CallMiner Advances Cloud-Based Speech Analytics with Eureka Express Mining

Hang up the phone! In the Chat’s Text Messaging Platform Delivers the Freedom of Customer Service on the Go

PRESS RELEASE: In the Chat Communications Inc., known for its leading edge Enterprise social media sales and service platform, announces a new product offering that enables companies to give customers the gifts of time and convenience – text messaging customer service. Delivering a huge experience win for customers and strong cost saving potential for companies, text messaging (or SMS) is positioned to quickly and dramatically change the face of customer service across industries, including hospitality, financial services/banking and retail, as well as others. Continue reading Hang up the phone! In the Chat’s Text Messaging Platform Delivers the Freedom of Customer Service on the Go

Transera Taps Into Big Data Analytics to Optimize Customer Interactions

PRESS RELEASE: Transera, the Customer Engagement Analytics in the cloud company announced the first Statistical Performance Analytics for contact centers that provides reliable predictions on agents’ future performance and customers’ needs and propensities based on historical agent and customer activity data. Using months of data, Transera can match the customer with the best available agent for the desired business outcome. Continue reading Transera Taps Into Big Data Analytics to Optimize Customer Interactions

8×8 Partners with Telecom Brokerage, Inc. to Offer Secure & Reliable Enterprise Cloud Communications Services Through its Channel Network of Over 2,000 Agents

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced the establishment of a partnership with Telecom Brokerage, Inc. (TBI), one of the nation’s largest technology services distributors. This new channel partnership enables TBI’s 2000+ agents and VARs to offer 8×8’s industry-leading enterprise cloud communications services to business customers worldwide. Continue reading 8×8 Partners with Telecom Brokerage, Inc. to Offer Secure & Reliable Enterprise Cloud Communications Services Through its Channel Network of Over 2,000 Agents