IBM Watson and Genesys Partner to Power Smarter Customer Experiences

Geneys_logoPRESS RELEASE: IBM and Genesys, a leading provider of customer experience and contact center solutions announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to transform the way brands engage clients across customer service, marketing and sales through data-driven insights and automated actions. Continue reading IBM Watson and Genesys Partner to Power Smarter Customer Experiences

Verint Enterprise Feedback Management Enriches Multichannel Customer Engagement

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced a series of enhancements to its Enterprise Feedback Management™ (EFM) solution, part of the company’s growing customer engagement optimization suite. Among the additions to the award-winning EFM solution are more mobile SMS delivery options and advanced cross-survey reporting and analysis. Part of Verint’s Voice of the Customer Analytics™ portfolio, these capabilities, which became generally available in the first quarter of the year, are designed to help global organizations build and expand their multichannel customer engagement programs. Continue reading Verint Enterprise Feedback Management Enriches Multichannel Customer Engagement

Common Customers Gain Value from Verint and KANA Solutions

Verint LogoPRESS RELEASE: This week, during its annual Driving Innovation™global customer conference in Orlando, Verint® Systems Inc. highlighted how customers are deploying its solutions to more effectively engage with their customers. Common customers of Verint and KANA®, A Verint Company, are integrating Verint Workforce Optimization™ with KANA Customer Service Solutions to realize the benefits that a collective customer engagement optimization suite can bring. Continue reading Common Customers Gain Value from Verint and KANA Solutions

AVAYA’s Partner of the Year, Sabio, secures second partner accolade of the year

PRESS RELEASE: Sabio, the customer contact technology specialist, has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on business won during Westcon’s 2013-2014 financial year, Sabio demonstrated an impressive 48% growth in its sales. Continue reading AVAYA’s Partner of the Year, Sabio, secures second partner accolade of the year