IBM Watson and Genesys Partner to Power Smarter Customer Experiences

Geneys_logoPRESS RELEASE: IBM and Genesys, a leading provider of customer experience and contact center solutions announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to transform the way brands engage clients across customer service, marketing and sales through data-driven insights and automated actions. Continue reading IBM Watson and Genesys Partner to Power Smarter Customer Experiences

Verint Enterprise Feedback Management Enriches Multichannel Customer Engagement

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced a series of enhancements to its Enterprise Feedback Management™ (EFM) solution, part of the company’s growing customer engagement optimization suite. Among the additions to the award-winning EFM solution are more mobile SMS delivery options and advanced cross-survey reporting and analysis. Part of Verint’s Voice of the Customer Analytics™ portfolio, these capabilities, which became generally available in the first quarter of the year, are designed to help global organizations build and expand their multichannel customer engagement programs. Continue reading Verint Enterprise Feedback Management Enriches Multichannel Customer Engagement

Common Customers Gain Value from Verint and KANA Solutions

Verint LogoPRESS RELEASE: This week, during its annual Driving Innovation™global customer conference in Orlando, Verint® Systems Inc. highlighted how customers are deploying its solutions to more effectively engage with their customers. Common customers of Verint and KANA®, A Verint Company, are integrating Verint Workforce Optimization™ with KANA Customer Service Solutions to realize the benefits that a collective customer engagement optimization suite can bring. Continue reading Common Customers Gain Value from Verint and KANA Solutions

AVAYA’s Partner of the Year, Sabio, secures second partner accolade of the year

PRESS RELEASE: Sabio, the customer contact technology specialist, has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on business won during Westcon’s 2013-2014 financial year, Sabio demonstrated an impressive 48% growth in its sales. Continue reading AVAYA’s Partner of the Year, Sabio, secures second partner accolade of the year

Avaya Named as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 14th Consecutive Year

PRESS RELEASE: Avaya announced that it has set a new record as the only vendor to be positioned as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure for 14 years in a row. With this year’s release of the Gartner Magic Quadrant for Contact Center Infrastructure, Avaya continues to be the only company that has consistently appeared in this quadrant since the report’s inception in 2001. Continue reading Avaya Named as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 14th Consecutive Year

Drishti announces the launch of Ameyo Voice Plus to improve the audio quality of Customer Contact Centers

PRESS RELEASE: Drishti-soft Solutions, a contact center technology provider, announced the launch of their latest product; Ameyo VoicePlus. Ameyo VoicePlus improves the audio quality of a phone call by eliminating the disruptions faced in a contact center. This product helps customer service departments of all industries that are plagued by increasing workload on an aging infrastructure resulting in low audio quality of customer calls. Continue reading Drishti announces the launch of Ameyo Voice Plus to improve the audio quality of Customer Contact Centers

Firstsource Solutions in Global Outsourcing 100

PRESS RELEASE: Firstsource Solutions, a leading global provider of business process outsourcing (BPO) services, has been awarded the 12th rank in the International Association of Outsourcing Professionals® 2014 Global Outsourcing 100® Rankings. IAOP recognizes Firstsource’s efforts in industry-specific services, customer relationship management and transaction processing across industries like telecommunication, healthcare and financial services (banking, markets) in the US, UK and India markets. Continue reading Firstsource Solutions in Global Outsourcing 100

Opportunity for Service Providers to Improve Business Outcomes of Order-to-Activation Process by Harnessing Business Intelligence (BI) and Analytics

PRESS RELEASE: Amdocs, the leading provider of customer experience systems and services, today announced the findings of a global survey which highlights the unchartered potential of adopting business intelligence (BI) and analytics tools within one of the most critical business processes, the order-to-activation (O2A) process. Continue reading Opportunity for Service Providers to Improve Business Outcomes of Order-to-Activation Process by Harnessing Business Intelligence (BI) and Analytics