Net Promoter Score (NPS) vs Customer Effort Score (CES)

BLOG: Numerous methods of evaluation and metrics have been used to assess customer behaviour, including tactical measures such as satisfaction, resolution and more strategic assessments such as NPS (net promoter score). NPS has, over the last decade, become the customer experience metric of choice in the industry. Continue reading Net Promoter Score (NPS) vs Customer Effort Score (CES)

Pindrop Security Expands to United Kingdom

PRESS RELEASE: Pindrop Security, the pioneer in phone fraud prevention and call center authentication for banks and enterprise call centers, today announced that it is now doing business in the United Kingdom. Pindrop will officially launch their UK presence with an event on June 12 at the U.S. Embassy in London. The event will feature a presentation from Avivah Litan, Gartner Vice President and Distinguished Analyst, as well as Pindrop Security co-founder and CEO Vijay Balasubramaniyan. Continue reading Pindrop Security Expands to United Kingdom

Sports Endeavors Teams Up With Moxie To Engage Global Sports Fans

Moxie Software, Inc. announced that Sports Endeavors, Inc., the world’s largest soccer specialty retailer, has selected Moxie™ to engage fans across the entire customer journey, supporting them with sales and service inquiries. Sports Endeavors is a retail market leader selling soccer, rugby and lacrosse items to players and fans. Continue reading Sports Endeavors Teams Up With Moxie To Engage Global Sports Fans

SDL Language Cloud Breaks Down Barriers to Effective Global Communication

PRESS RELEASE: SDL introduced SDL Language Cloud™, a cloud translation platform that empowers organisations to easily communicate across languages and engage global customers. As an essential component of SDL Customer Experience Cloud, the platform will simplify translation and global communication for businesses of all sizes by providing direct access to language capabilities from within their customer experience ecosystem. Continue reading SDL Language Cloud Breaks Down Barriers to Effective Global Communication

Altitude Software Solution for Sao Paulo Subway Social Services Wins Best Multichannel Strategy Award

AS LogoPRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, announced today it has received the Best Multichannel Strategy Award at the CIC Brazil Awards, for the Altitude uCI solution implemented at Metrus – São Paulo Subway Social Services. Continue reading Altitude Software Solution for Sao Paulo Subway Social Services Wins Best Multichannel Strategy Award