Hillarys made-to-measure quality approach extends to customer service

PRESS RELEASE: Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million inbound customer contacts a year the company is dedicated to providing the highest levels of customer service across a 180 seat contact centre, supported by 1,000 field based Sales Advisors. Continue reading Hillarys made-to-measure quality approach extends to customer service

mplsystems awarded place on G-Cloud 5 for its intelligentContact suite of customer contact solutions

PRESS RELEASE: mplsystems has announced that its innovative intelligentContact cloud-based customer contact solution is now on G-Cloud 5 and available to public sector organisations on a Software as a Service basis via CloudStore, the HM Government approved online marketplace. This platform allows anyone in public sector organisations to buy off-the-shelf cloud-based services on a pay as you go basis via the G-Cloud framework. Continue reading mplsystems awarded place on G-Cloud 5 for its intelligentContact suite of customer contact solutions

Unity4 Appoints Justin Aldrich to Direct Contact Centre Technology Sales for Australia and New Zealand

PRESS RELEASE: Outsourcing Industry veteran Justin Aldrich has been appointed by Unity4 as Sales Director for all Australia and New Zealand territories for its Contact Centre Technology business. Unity4 is a global leader in providing advanced contact centre capability to people at home or in the office, using innovative technology powered by the cloud. Continue reading Unity4 Appoints Justin Aldrich to Direct Contact Centre Technology Sales for Australia and New Zealand

InterCloud Systems, Inc. Announces Contact Center Managed Services Agreement

PRESS RELEASE: InterCloud Systems, Inc. announced a contract valued at $400,000 with Harbortouch to provide a total migration from their legacy voice system to next-generation unified communications (UC) and contact center (CC) architectures. InterCloud will provide various value-add elements to Harbortouch, such as presale consulting services and a solution design, including cloud centric geographic redundancy for their corporate offices. Continue reading InterCloud Systems, Inc. Announces Contact Center Managed Services Agreement

Zultys’ Cloud-based IP Phone System MXvirtual™ Receives 2014 Unified Communications Product of the Year Award

ZultysLogo_001PRESS RELEASE: Zultys, a leading provider of innovative unified communications solutions that empower businesses to collaborate effectively, announced today that TMC, a global, integrated media company, has named MXvirtual™, Zultys’ Cloud-based IP PBX, as a 2014 Unified Communications Product of the Year Award winner. Continue reading Zultys’ Cloud-based IP Phone System MXvirtual™ Receives 2014 Unified Communications Product of the Year Award

Firstsource and giffgaff win Outsourcing Partnership of the Year at European Call Centre & Customer Service Awards

PRESS RELEASE: Firstsource Solutions, a leading global provider of Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded the accolade of “Outsourcing Partnership of the Year” in the European Call Centre & Customer Service Awards 2014. This prestigious award was presented to Firstsource and giffgaff at a gala ceremony that took place at Old Billingsgate, London on June 12th. Continue reading Firstsource and giffgaff win Outsourcing Partnership of the Year at European Call Centre & Customer Service Awards

Omni-channel Customer Experience Expected; Hard to Find in Financial Services Industry

PRESS RELEASE: Avaya Inc., announced the second in a series of research results aimed at probing the gap between customer expectations and realities of service offered by businesses – this time focused on the Financial Services industry. The findings show that when it comes to service, the gulf between customers’ desire and the current reality of service delivery by financial services organizations is large — but not insurmountable. Continue reading Omni-channel Customer Experience Expected; Hard to Find in Financial Services Industry