Hillarys made-to-measure quality approach extends to customer service

PRESS RELEASE: Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million inbound customer contacts a year the company is dedicated to providing the highest levels of customer service across a 180 seat contact centre, supported by 1,000 field based Sales Advisors. Continue reading Hillarys made-to-measure quality approach extends to customer service

mplsystems awarded place on G-Cloud 5 for its intelligentContact suite of customer contact solutions

PRESS RELEASE: mplsystems has announced that its innovative intelligentContact cloud-based customer contact solution is now on G-Cloud 5 and available to public sector organisations on a Software as a Service basis via CloudStore, the HM Government approved online marketplace. This platform allows anyone in public sector organisations to buy off-the-shelf cloud-based services on a pay as you go basis via the G-Cloud framework. Continue reading mplsystems awarded place on G-Cloud 5 for its intelligentContact suite of customer contact solutions

Unity4 Appoints Justin Aldrich to Direct Contact Centre Technology Sales for Australia and New Zealand

PRESS RELEASE: Outsourcing Industry veteran Justin Aldrich has been appointed by Unity4 as Sales Director for all Australia and New Zealand territories for its Contact Centre Technology business. Unity4 is a global leader in providing advanced contact centre capability to people at home or in the office, using innovative technology powered by the cloud. Continue reading Unity4 Appoints Justin Aldrich to Direct Contact Centre Technology Sales for Australia and New Zealand