Azzurri Launches Configurable Cloud Contact Centre Solution

PRESS RELEASE: Azzurri Communications, the UK’s leading independent provider of managed communication services, has today announced the launch of ICON Contact , the latest in the series of new ICON Cloud and Managed Services launching from Azzurri this year. ICON Contact is a fully managed and configurable contact centre suite hosted in the cloud, helping organisations to maximise every customer interaction by ensuring they are connected to the right people at the right time, every time, but with minimal onsite resource required. Continue reading Azzurri Launches Configurable Cloud Contact Centre Solution

8×8 Solutions Accepted as Supplier on UK G-Cloud 5 Framework

PRESS RELEASE: To help further drive adoption of Software as a Service (SaaS) cloud-based unified communications solutions within the public sector, 8×8 Solutions, the UK arm of 8×8 Inc. (NASDAQ: EGHT), today announced that it has been accepted as a supplier by the Crown Commercial Services (CCS) on the CCS’ recently announced G-Cloud 5 framework. G-Cloud is a UK Government initiative to encourage the adoption of cloud services across the whole of the public sector. Continue reading 8×8 Solutions Accepted as Supplier on UK G-Cloud 5 Framework

Wowcher customers given the ‘wow’ factor with NewVoiceMedia

NVM logo jpgPRESS RELEASE: Wowcher, the UK’s second largest daily deals website, has transformed its customer experience with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service. The company is using the technology to successfully resolve over 150,000 inbound and 40,000 outbound calls a year, while improving both first contact resolution and customer satisfaction. Continue reading Wowcher customers given the ‘wow’ factor with NewVoiceMedia

QuestBack joins G-Cloud 5 to help transform customer and employee experience

PRESS RELEASE: QuestBack announced that its cloud-based enterprise feedback management (EFM) solutions have been accepted on the G-Cloud 5 framework. The QuestBack Employee Feedback Survey Platform, QuestBack Online Communities, QuestBack Customer Feedback and QuestBack 360 Feedback Survey and Leadership Compass, are now available via the government’s CloudStore portal to any UK public sector organisation, within the Software as a Service (SaaS) category. Continue reading QuestBack joins G-Cloud 5 to help transform customer and employee experience

LiveOps Announces CTI Integration with Microsoft Dynamics CRM Unified Service Desk to Bring Leading Cloud Contact Center to Microsoft Dynamics Customers

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact center and customer service solutions announced the launch of the LiveOps for Microsoft Dynamics CRM. LiveOps for Microsoft Dynamics CRM will integrate with Microsoft Dynamics CRM Unified Service Desk to deliver multichannel cloud contact center functionality. Unified Service Desk was released as part of the Microsoft Dynamics CRM Spring 2014 release. Continue reading LiveOps Announces CTI Integration with Microsoft Dynamics CRM Unified Service Desk to Bring Leading Cloud Contact Center to Microsoft Dynamics Customers