Azzurri Launches Configurable Cloud Contact Centre Solution

PRESS RELEASE: Azzurri Communications, the UK’s leading independent provider of managed communication services, has today announced the launch of ICON Contact , the latest in the series of new ICON Cloud and Managed Services launching from Azzurri this year. ICON Contact is a fully managed and configurable contact centre suite hosted in the cloud, helping organisations to maximise every customer interaction by ensuring they are connected to the right people at the right time, every time, but with minimal onsite resource required. Continue reading Azzurri Launches Configurable Cloud Contact Centre Solution

8×8 Solutions Accepted as Supplier on UK G-Cloud 5 Framework

PRESS RELEASE: To help further drive adoption of Software as a Service (SaaS) cloud-based unified communications solutions within the public sector, 8×8 Solutions, the UK arm of 8×8 Inc. (NASDAQ: EGHT), today announced that it has been accepted as a supplier by the Crown Commercial Services (CCS) on the CCS’ recently announced G-Cloud 5 framework. G-Cloud is a UK Government initiative to encourage the adoption of cloud services across the whole of the public sector. Continue reading 8×8 Solutions Accepted as Supplier on UK G-Cloud 5 Framework

Wowcher customers given the ‘wow’ factor with NewVoiceMedia

NVM logo jpgPRESS RELEASE: Wowcher, the UK’s second largest daily deals website, has transformed its customer experience with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service. The company is using the technology to successfully resolve over 150,000 inbound and 40,000 outbound calls a year, while improving both first contact resolution and customer satisfaction. Continue reading Wowcher customers given the ‘wow’ factor with NewVoiceMedia

QuestBack joins G-Cloud 5 to help transform customer and employee experience

PRESS RELEASE: QuestBack announced that its cloud-based enterprise feedback management (EFM) solutions have been accepted on the G-Cloud 5 framework. The QuestBack Employee Feedback Survey Platform, QuestBack Online Communities, QuestBack Customer Feedback and QuestBack 360 Feedback Survey and Leadership Compass, are now available via the government’s CloudStore portal to any UK public sector organisation, within the Software as a Service (SaaS) category. Continue reading QuestBack joins G-Cloud 5 to help transform customer and employee experience

LiveOps Announces CTI Integration with Microsoft Dynamics CRM Unified Service Desk to Bring Leading Cloud Contact Center to Microsoft Dynamics Customers

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact center and customer service solutions announced the launch of the LiveOps for Microsoft Dynamics CRM. LiveOps for Microsoft Dynamics CRM will integrate with Microsoft Dynamics CRM Unified Service Desk to deliver multichannel cloud contact center functionality. Unified Service Desk was released as part of the Microsoft Dynamics CRM Spring 2014 release. Continue reading LiveOps Announces CTI Integration with Microsoft Dynamics CRM Unified Service Desk to Bring Leading Cloud Contact Center to Microsoft Dynamics Customers

Attensity Delivers Next Generation Analytics Solution

PRESS RELEASE: Attensity, the leading provider of corporate insight solutions based on proprietary data contextualization, today unveiled a new real-time streaming analytics solution at the Corporate Social Media Summit in New York City, Attensity Q™. This new solution, part of a key building block of the Attensity family of products, provides a self-service topic creator with accessible NLP, discovery of unknown business themes and business metrics for customer-experience driven professionals. Continue reading Attensity Delivers Next Generation Analytics Solution

IntelePeer SIP Trunking Certified To Support Mitel MiVoice Business Communications Platforms

PRESS RELEASE: IntelePeer, a leading provider of on-demand, cloud-based unified communications, today announced that IntelePeer CoreCloud SIP Trunking services have been certified to support interoperability with the Mitel MiVoice Business communications platform. MiVoice Business was previously branded as the Mitel 3300 and Mitel Border Gateway. Continue reading IntelePeer SIP Trunking Certified To Support Mitel MiVoice Business Communications Platforms

Research reveals widespread dissatisfaction with standard and consistency of service at UK contact centres

PRESS RELEASE: New research released today by enterprise ICT solutions and services provider Damovo UK & Ireland has revealed widespread dissatisfaction over how businesses manage their contact centres. A survey of 2,087 UK consumers conducted by TNS found that the vast majority (82%) of people find dealing with contact centres to be an unnecessary stress. 80% believe that inflexible contact centre operations, which cause long waiting times during peak hours, are hindering customer service. Continue reading Research reveals widespread dissatisfaction with standard and consistency of service at UK contact centres

Unify’s New Way to Work Index Volume 2 Identifies Impact of Technology on Team Success

PRESS RELEASE: Unify today released Volume 2 of the industry leading New Way to Work (#NW2W) Index, showing the impact technology has on team success. The research conducted for the #NW2W Index Volume 2 ran between March and April 2014, surveying 137 business executives and team members from around the world to get a real world view of the collaboration capabilities offered and used by teams and their correlation to team performance. Continue reading Unify’s New Way to Work Index Volume 2 Identifies Impact of Technology on Team Success