Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via the Cloud

PRESS RELEASE: Aeriandi has helped transform the security of customer telephone payments for Shop Direct, the UK’s leading multi-brand digital retailer.

Contact Centre CLUB

Shop Direct, recent winners of the “Payment Project of the Year” 2014 BT Retail Week Technology awards are using secure payment processing services from Aeriandi Ltd. In partnership with ATS and Serco, Aeriandi ensures that Shop Direct meets the latest Payment Card Industry Data Security Standard (PCI DSS), a rigorous requirement for companies who manage card holder information.

With over 6 million customer telephone payments taken per year across Shop Direct’s 5 different sites, the project had to ensure security remained paramount whilst not compromising the customer experience. The solution involves cutting edge technology that ensures the call centres no longer hold any card data and allows the same security when accessing historical call recordings without compromising card data.

“The new payment system has enabled us to remove all Customer Debit/Credit card numbers from our call centre and systems environment providing confidence to our customers for their payments, greater assurance to our banking partners in our processes and confidence to our business from reduced fraud cost”, says David Kershaw, Corporate Finance Director, Shop Direct.

“We believe that this project was the largest of its kind in 2013 and we are very proud to be recognised as the technology supplier” says Matthew Bryars, CEO of Aeriandi Ltd. “We’ve been developing the Aeriandi Cloud Platform for over 10 years and security, scalability and flexibility have always been at the forefront of our design strategy. This project and this award are testament to the success of that strategy”.

According to recent findings by Financial Fraud Action UK, online fraud against UK retailers is rising and totaled an estimated £105.5m in 2013. It also reported card payment fraud, where the card holder is not present, such as phone or online has increased by 22% year on year.

About Aeriandi Ltd

Aeriandi was founded in 2002 with the aim of creating versatile and revolutionary CXM-based applications (Customer Experience Management) delivered via the Cloud. Aeriandi’s platform has enabled configuration of world-class systems for major UK banks and retail organisations. Aeriandi make growth and business transition easier by providing “application components (SAAS) on a common platform (PAAS/IAAS)”. The Aeriandi Cloud Platform (ACP) is ISO 27001, and PCI DSS Level 1 accredited. For more information please visit www.aeriandi.com/pcicircle