Looksery Puts a Fresh Face on Customer Service to Give Call Centers Enhanced Face-to-Face Support

PRESS RELEASE: Looksery, makers of face-tracking and face-modifying technology for real-time video announced that its technology is now available for call centre implementations. Looksery’s software, providing a level of no-lag, photorealistic visual effects for the human face never before so effortlessly delivered, empowers call centre companies to offer more personal visual interfaces, thereby improving service while creating greater customer comfort and satisfaction. Continue reading Looksery Puts a Fresh Face on Customer Service to Give Call Centers Enhanced Face-to-Face Support

Elizabeth Gooch MBE, pioneer of back office workforce optimisation, named as a winner of the Finance Monthly CEO Awards 2014

PRESS RELEASE: Elizabeth Gooch MBE and CEO of eg solutions plc has been announced as a winner of the Finance Monthly CEO Awards 2014. Every year Finance Monthly magazine identifies and honours the most respected companies and their C-level executives. The annual CEO Awards is compiled by a dedicated team of researchers, who draw on the views of thousands of stakeholders including investors, analysts, executives, employees, and media professionals worldwide. Continue reading Elizabeth Gooch MBE, pioneer of back office workforce optimisation, named as a winner of the Finance Monthly CEO Awards 2014

Red Box Secures Major Global Deal with Tradition

PRESS RELEASE: Red Box Recorders, the leading voice and data recording specialist, has secured a major global contract with Tradition – one of the world’s leading brokers. Under the terms of the deal Red Box Recorders will be responsible for recording over 8,000 channels of communications throughout the Americas and the UK. It follows a comprehensive tender process and is one of the largest deals of its kind in the marketplace. Continue reading Red Box Secures Major Global Deal with Tradition

ClairVista Adds Mobile Video Chat and Content Sharing to Its Live Expert Video Chat Customer Service System

PRESS RELEASE: ClairVista, the leading provider of video chat customer service system, announced that it has launched LE Mobility as part of its Live Expert® software suite. ClairVista’s customer, Stichting Philadelphia Zorg, a large healthcare provider in The Netherlands, has implemented LE Mobility for its DigiContact video care service, along with LE Anywhere, Live Expert’s browser-based video chat module. Continue reading ClairVista Adds Mobile Video Chat and Content Sharing to Its Live Expert Video Chat Customer Service System

Tadiran Telecom Selects Ingate SIParator® Session Border Controller for Aeonix UC&C Platform

PRESS RELEASE: The Ingate SIParator® enterprise session border controller (E-SBC) from Ingate® Systems has been selected as the primary E-SBC solution to be resold by Tadiran Telecom for its Aeonix software-based Unified Communications & Collaboration (UC&C) platform. The Ingate SIParator E-SBC is delivered either as a software system or as hardware solution platform, both fully certified to work with Aeonix UC&C. Continue reading Tadiran Telecom Selects Ingate SIParator® Session Border Controller for Aeonix UC&C Platform

Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite

PRESS RELEASE: Sutherland Global Services, Incorporated, a global leader in outsourced business process and technology management services and WorkFlex Solutions LLC, the industry leader in Intelligent Intraday Automation® solutions for call centers today, announced an agreement to deploy the WorkFlex Manager Suite and WorkFlex Agent Suite of software products on Sutherland CloudSource, Sutherland’s industry-leading work-at-home solution. Continue reading Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite

Unify’s latest new way to work index reveals more than one third of managers and directors would leave workplace for flexible work

PRESS RELEASE: Unify, a leading communications software and services firm, today published Volume 3 of its New Way to Work (NW2W) Index. The findings from the research revealed that more than one third of employees surveyed—including 34 percent of directors and 38 percent of managers—said they would change companies for an employer that embraces flexible work, or what Unify has defined as the “New Way to Work” (NW2W). Continue reading Unify’s latest new way to work index reveals more than one third of managers and directors would leave workplace for flexible work

eGain to acquire Exony to add contact center management and voice analytics

PRESS RELEASE: eGain (NASDAQ: EGAN), a leading provider of customer engagement solutions, today announced it has signed a definitive agreement to acquire Exony Limited, an innovative contact center software provider. The acquisition extends eGain’s platform with contact center management, reporting, and analytics capabilities. Continue reading eGain to acquire Exony to add contact center management and voice analytics

For Customers, the Only Time is NOW – NICE Brings 100% Real Time to the Contact Center

PRESS RELEASE: NICE Systems announced the NICE Engage Platform, its next generation capture platform, which supports 100 percent real-time analytics at unrivaled scale, speed and cost efficiency. The platform allows customer-facing organizations to incorporate real time interaction data and analytics, at scale, into all of their service processes, transforming the contact center into a real-time engagement center. Continue reading For Customers, the Only Time is NOW – NICE Brings 100% Real Time to the Contact Center

CALIFORNIA ASSOCIATION OF REALTORS Deploys Interactive Intelligence IP Communications Software Suite

PRESS RELEASE: The CALIFORNIA ASSOCIATION OF REALTORS® (C.A.R.), a trade association of 165,000 California real estate agents, has replaced its PBX system with Interactive Intelligence Group Inc.’s (Nasdaq: ININ) Customer Interaction Center™ (CIC), an all-in-one IP communications software suite. Continue reading CALIFORNIA ASSOCIATION OF REALTORS Deploys Interactive Intelligence IP Communications Software Suite