Atos and SME partner, Transversal, to deliver public sector knowledge management solution

PRESS RELEASE: Atos, the international information technology services company, and Transversal a UK based knowledge solutions vendor spun out of Cambridge University, today announced a partnership that will help deliver knowledge management to the public sector. Transversal will also be joining Atos SME Harbour, which enables a simpler, safe and transparent working relationship with small and medium-sized enterprises on Government projects. Continue reading Atos and SME partner, Transversal, to deliver public sector knowledge management solution

Sabio strengthens PCI compliance for Avaya customers with powerful Semafone technology

PRESS RELEASE: Sabio, the customer contact technology specialist, has strengthened its portfolio of PCI (Payment Card Industry) compliance solutions for Avaya customers by adding Semafone’s patented and PA-DSS accredited PCI payment method. Semafone provides secure voice transactions for contact centres and retailers taking ‘Cardholder Not Present’ (CNP) payments, and can be used by organisations of all sizes to help protect both themselves and customers from card fraud during telephone payments. Continue reading Sabio strengthens PCI compliance for Avaya customers with powerful Semafone technology

Cognia and Semafone partner to take secure contact center payment solutions to a global market

PRESS RELEASE: Leading communications intelligence and analytics solutions provider, Cognia, and secure voice payment specialist, Semafone, today announced a partnership that will enable contact centers world-wide to transform the security and compliance costs of handling customer payment information. Continue reading Cognia and Semafone partner to take secure contact center payment solutions to a global market

Interactive Intelligence Positioned in the Leaders Quadrant of Magic Quadrant for Contact Center Infrastructure Report

PRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report1. Continue reading Interactive Intelligence Positioned in the Leaders Quadrant of Magic Quadrant for Contact Center Infrastructure Report

Vee24 Extends Live Video Assistance Solution to New Channels

PRESS RELEASE: Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports, Schuh and Road Runner Sports, today announced the immediate availability of the VeeStudio Software Development Kit (SDK) for iOS and Android, as well as VeeAssist, a new co-browsing product designed to enhance call center satisfaction. Continue reading Vee24 Extends Live Video Assistance Solution to New Channels

Helpshift Raises $10 Million in Series a Funding to Bring CRM to Mobile Apps

PRESS RELEASE: Helpshift, the leading CRM for mobile apps, today announced that it has closed its Series A financing round of $10 million. The funding round was led by Intel Capital with participation from Visionnaire Ventures and existing investors True Ventures and Nexus Venture Partners. This follows the company’s seed funding of $3.2 million in October 2012, bringing the total to $13.2 million in funding to date. Continue reading Helpshift Raises $10 Million in Series a Funding to Bring CRM to Mobile Apps

74 Per Cent of Enterprises Say Knowing What’s Happening Across the IT Estate is One of Their Biggest Challenges

PRESS RELEASE: Centrix Software, a leading expert in workspace management, today revealed results of a survey conducted among 100 IT professionals. 74 per cent of enterprises admitted one of the most challenging areas for end-user applications (apps) is knowing what’s happening across their IT estate. This is despite more than three quarters (76 per cent) of CIOs stating that “understanding the entire app portfolio” is a key end-user app goal. Continue reading 74 Per Cent of Enterprises Say Knowing What’s Happening Across the IT Estate is One of Their Biggest Challenges