NewVoiceMedia Wins 2014 Communications Solutions Product of the Year Award

PRESS RELEASE: NewVoiceMedia, the leading provider of cloud customer contact solutions, announced today that TMC, a global, integrated media company, has awarded NewVoiceMedia’s ContactWorld for Service solution a 2014 Communications Solutions Product of the Year Award. Continue reading NewVoiceMedia Wins 2014 Communications Solutions Product of the Year Award

Incendonet Virtualizes SpeechBridge® for Lowest TCO for Speech Automation

PRESS RELEASE: Incendonet, Inc., a leading provider of speech automation solutions for the enterprise, today announced support for virtualization of the SpeechBridge family of solutions. Virtualization technology has changed how companies of all sizes are deploying their business communications. Continue reading Incendonet Virtualizes SpeechBridge® for Lowest TCO for Speech Automation

VOCALCOM Effortless Contact Center Software Revolutionizes Contact Center Performance: AW Rostamani Takes Advantage to Accelerate Business Growth

PRESS RELEASE: VOCALCOM, a leading multi-channel Contact Centre Solutions provider for the Middle East and Africa was appointed to integrate AW Rostamani’s existing contact center solution with its new Effortless Contact Center software to connect agents to customers through the agent console and deliver amazing service on every channel. Continue reading VOCALCOM Effortless Contact Center Software Revolutionizes Contact Center Performance: AW Rostamani Takes Advantage to Accelerate Business Growth

Tech savvy consumers want new payment technology to prevent call centre fraud – Syntec Telecom’s 3rd annual tracker survey reveals overwhelming growth in demand

PRESS RELEASE: Syntec Telecom’s 3rd annual tracker survey reveals that much publicised recent data breaches have increased further the demand from today’s consumers for new payment technologies to tackle fraud in call centres. Continue reading Tech savvy consumers want new payment technology to prevent call centre fraud – Syntec Telecom’s 3rd annual tracker survey reveals overwhelming growth in demand