SYNETY releases integration of CloudCall software with Chameleon-i

SYNETY_LOGO_TRANSPARENTPRESS RELEASE: The integration gives Chameleon-i users functionality that includes desktop click-to-call, full integration of call history, the ability to add call recordings to client and candidate records and report on call activity – thereby providing a comprehensive view of all interactions. This integration offers several advantages to Chameleon-i users as it allows them to utilise their business communications more effectively and drive advanced telephony functions directly from their Chameleon-i database. Continue reading SYNETY releases integration of CloudCall software with Chameleon-i

Aspect Software announces collaboration with ComSys for integration of Aspect Unified IP and leading CRM systems

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, today announced its collaboration with ComSys, an Aspect Software partner for 15 years specialising in contact centre solutions. Continue reading Aspect Software announces collaboration with ComSys for integration of Aspect Unified IP and leading CRM systems

Altitude Software Wins Best Contact Center Technology Solution for the Social Economy Award

AS LogoPRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions announced that it has won, together with SERTEL and ONCE Foundation, the “Best Contact Center Technology Solution for the Social Economy” award from Platinum ContactCenter Awards, the leading contact center industry awards in Spain. Continue reading Altitude Software Wins Best Contact Center Technology Solution for the Social Economy Award

Five9 Wins 2014 CRM Excellence Award for Second Consecutive Year

Five9_logo_primary_RGBPRESS RELEASE: Five9 , Inc., a leading provider of cloud contact center software, has been honored with a 2014 CRM Excellence Award from TMC’s CUSTOMER magazine for the second consecutive year. The award recognizes the Five9 cloud contact center solution for being a true partner to customers and clients. Continue reading Five9 Wins 2014 CRM Excellence Award for Second Consecutive Year

Essent Customer Service is pioneering with Whatsapp

PRESS RELEASE: Essent’s customer service can now also be contacted through Whatsapp. Customers can put questions to staff at the utility company during office hours using this popular messaging service. Initially this is a pilot project which will last for two months. Essent is the first large company in the Netherlands to use this channel for services to customers. Continue reading Essent Customer Service is pioneering with Whatsapp