Cairn Housing Association chooses Netcall for complete customer engagement

netcall logoPRESS RELEASE: Cairn Housing Association is to overhaul the way it interacts with customers, using Netcall’s customer engagement suite to engage via email, SMS messaging, web chat and social media. Using these new channels, Cairn aims to be a leader in service delivery in the housing sector. The new five-year agreement will see the organisation’s entire end-to-end customer engagement process managed over Netcall’s Liberty platform. Continue reading Cairn Housing Association chooses Netcall for complete customer engagement

Windstream announces nationwide availability of its enterprise-class Unified Communications as a Service

500px-Windstream_Communications.svgPRESS RELEASE: Windstream announced the nationwide availability of its enterprise-class Unified Communications as a Service (UCaaS). Windstream’s UCaaS is a fully managed cloud-based solution, offered to enterprise and mid-sized businesses for a flat monthly rate. The UCaaS product suite is hosted in Windstream’s secure data centers and leverages Windstream’s high-quality Multiprotocol Label Switching (MPLS) networking with Quality of Service (QoS) for optimized performance. Continue reading Windstream announces nationwide availability of its enterprise-class Unified Communications as a Service

Targetgroup Deploys SmartRecord® To Unlock Hosted Unified Communication Opportunities in Ecuador

PRESS RELEASE: CTI Group, a global provider of carrier-grade software solutions and services which empower organizations through communication analytics, is pleased to announce their hosted SmartRecord® solution is being deployed by Targetgroup to capitalize on the growing trend of hosted unified communications in Ecuador. Continue reading Targetgroup Deploys SmartRecord® To Unlock Hosted Unified Communication Opportunities in Ecuador

Zultys Awarded a 2014 Communications Solutions Product of the Year Award for MXvirtual, a Groundbreaking Virtual IP Phone System

ZultysLogo_001PRESS RELEASE: Zultys, a leading provider of innovative unified communications solutions that empower businesses to collaborate effectively, announced today that TMC, a global, integrated media company, has named MXvirtual™, Zultys’ Cloud-based IP PBX, a 2014 Communications Solutions Product of the Year Award. Continue reading Zultys Awarded a 2014 Communications Solutions Product of the Year Award for MXvirtual, a Groundbreaking Virtual IP Phone System

Ten reasons why marketers should increase focus on customer service delivery

PRESS RELEASE: According to Echo Managed Services, the multi-channel customer contact services specialist, many brands are now becoming far too reliant on deeper and deeper levels of segmentation, targeting, profiling and insight in order to reach their target customers. Continue reading Ten reasons why marketers should increase focus on customer service delivery