Buyers Webinar: Are You Researching Cloud-based Contact Centre Solutions For Procurement In The Next 12 Months?

PROMOTION: 1,2,3 STEPS TO BETTER BUYING DECISIONS™

Join Jon Snow and contact centre guru Joan Hill for another 1,2,3 Buyers’ Guide webinar.

If you have already registered, your place is confirmed, no action required.

Title: 1,2,3 Buyers’ Guide To Contact Centre In The Cloud Applications

Date: Tuesday, July 15th 2014

Time: 1pm – 2pm (BST)

Format: Online Webinar

Equipment Required: Computer + Broadband Connection

Capacity: 250 online webinar places (book now!)

REGISTER NOW

Click here http://contactcentreexpo.co.uk/webinar Continue reading Buyers Webinar: Are You Researching Cloud-based Contact Centre Solutions For Procurement In The Next 12 Months?

NewVoiceMedia secures $50m funding to accelerate growth

PRESS RELEASE: Leading cloud contact centre vendor NewVoiceMedia, announced today it has secured $50m in a Series E round of funding. The new investment will accelerate the company’s rapid international expansion, develop its portfolio of award-winning true cloud solutions and strengthen its infrastructure, sales, marketing and professional services capability in North America, APAC and EMEA. Continue reading NewVoiceMedia secures $50m funding to accelerate growth

Mitel appoints Graham Bevington Executive Vice President of EMEA

PRESS RELEASE: Mitel®, a global leader in business communications announced that Graham Bevington has been appointed Executive Vice President of Europe, Middle East and Africa (EMEA). With this appointment, Mitel is consolidating its European sales organisation under a single structure with a view to aggressively expand market share in the region.

Continue reading Mitel appoints Graham Bevington Executive Vice President of EMEA

Barge, Waggoner, Sumner, and Cannon Deploys 8×8 Cloud Unified Communications in 12 Sites Across 4 States

PRESS RELEASE: 8×8, Inc. announced that Barge, Waggoner, Sumner, and Cannon, Inc., one of Engineering News Record’s (ENR) Top 500 engineering and architecture firms in the U.S., has deployed 8×8 Virtual Office services to approximately 400 users in its Nashville, Tennessee headquarters and 11 other offices in Tennessee, Alabama, Georgia and Ohio. Continue reading Barge, Waggoner, Sumner, and Cannon Deploys 8×8 Cloud Unified Communications in 12 Sites Across 4 States

Attensity Adds to Patent Portfolio for Unstructured Data Analysis Technology

PRESS RELEASE: Attensity, the leading provider of corporate insight solutions based on proprietary data contextualization, today announced the issuance of US Patent No. 8,645,395 on unstructured sentiment data analysis. This patent was awarded to Biz360 Inc., a wholly owned subsidiary of Attensity Group, Inc., and adds to the nearly dozen that Attensity currently holds for analysis of unstructured data solutions. Continue reading Attensity Adds to Patent Portfolio for Unstructured Data Analysis Technology

Mattersight Announces Avtex as New Channel Partner

PRESS RELEASE: Mattersight Corporation announced that Avtex, an Interactive Intelligence partner focused on designing, implementing, and supporting contact center solutions, will resell its Predictive Behavioral Routing solution. Mattersight® Predictive Behavioral Routing matches customer calls with the best available contact center agent based upon communication preferences, personality, and other behavioral characteristics. Mattersight also announced that it is an Interactive Intelligence Product Alliance Partner. Continue reading Mattersight Announces Avtex as New Channel Partner

Empirix Awarded a 2014 Communications Solutions Product of the Year Award

PRESS RELEASE: Empirix announced today that TMC, a global, integrated media company, has awarded IntelliSight a 2014 Communications Solutions Product of the Year Award. IntelliSight is an analytics platform that turns terabytes of data into the real-time intelligence needed to enhance user experiences, reduce churn, streamline operations and discover innovative business models. Continue reading Empirix Awarded a 2014 Communications Solutions Product of the Year Award

Firstsource launches First WF SuiteTM

PRESS RELEASE: Firstsource Solutions Limited, a global provider of customised business process management (BPM) services to the banking & financial services, telecom & media and healthcare sectors, today announced the launch of First WF Suite, a service offering designed to improve resource availability & utilisation in the contact center. Continue reading Firstsource launches First WF SuiteTM