Infinity CCS and Transversal team up to improve contact center efficiency and customer experience with the ‘Knowledge Desktop’

PRESS RELEASE: Infinity CCS, the contact centre technology specialist, and Transversal, makers of enterprise knowledgebase solutions for web self-service and contact centres, have teamed up to deliver the ‘Knowledge Desktop’ for the contact centre market. Continue reading Infinity CCS and Transversal team up to improve contact center efficiency and customer experience with the ‘Knowledge Desktop’

Government Organizations Globally Select Unify to Build Engaged Cities and a New Way to Work

PRESS RELEASE: Unify’s next-generation collaboration technology cultivates an Engaged City and allows governments to service citizens through any channel – including rapidly growing mediums, such as social media, while reaping the benefits of immediate savings, and heightened employee productivity. Continue reading Government Organizations Globally Select Unify to Build Engaged Cities and a New Way to Work

IMImobile wins 3 Mobile Innovations Awards for work with Mobile by Sainsbury’s, O2 and Universal Music Group

PRESS RELEASE: IMImobile, a global technology company providing software and services which help businesses capitalise on the growth in mobile communications, today announced that they have won 3 Mobile Innovations Awards for their work with Mobile by Sainsbury’s, O2 and Universal Music Group. Continue reading IMImobile wins 3 Mobile Innovations Awards for work with Mobile by Sainsbury’s, O2 and Universal Music Group

Tquila Confirms Its Commitment To Salesforce Excellence As Two More Consultants Achieve Certified ‘Technical Architect’ Award

PRESS RELEASE: Two more consultants from Tquila have passed the Salesforce Technical Architect (TA) exam. These coveted accreditations, achieved by Andrew Mahood and Sebastian Wagner, mean that Tquila now has four of the 15 Salesforce-certified Technical Architects in the UK. Continue reading Tquila Confirms Its Commitment To Salesforce Excellence As Two More Consultants Achieve Certified ‘Technical Architect’ Award

Avaya Rated as a “Strong Positive” in 2014 Gartner MarketScope for IVR Systems and Enterprise Voice Portals

PRESS RELEASE: Avaya Inc. today announced that it has received a Strong Positive rating for its Avaya Aura Experience Portal in the 2014 Gartner MarketScope for IVR Systems and Enterprise Voice Portals.* The rating, which has improved from last year’s Gartner report, follows the recent positioning of Avaya as a leader in the 2014 Gartner Magic Quadrant for Contact Center Infrastructure.** Continue reading Avaya Rated as a “Strong Positive” in 2014 Gartner MarketScope for IVR Systems and Enterprise Voice Portals

eLoyalty’s Cloud Platform Achieves PCI and HIPAA Compliance

PRESS RELEASE: TeleTech Holdings, Inc. announced that eLoyalty, part of its customer technology services division, has received its Payment Card Industry (PCI) and Health Insurance Portability and Accountability Act (HIPAA) compliance for its cloud platform. These recognitions signify that eLoyalty addresses the most strict and sensitive industry regulatory requirements by keeping data and systems fully protected within its data centers. Continue reading eLoyalty’s Cloud Platform Achieves PCI and HIPAA Compliance

Study Shows 35.000 Contact Centers Employing 3.7 Million People in 30 European Countries in 2013

PRESS RELEASE: In 2013 there were more than 35.000 contact centers, with 78 positions on average, employing 3.7 million people in 30 countries in Europe, according to the new European Contact Center Benchmark Platform Whitebook 2013, now available through the Altitude Software website. Continue reading Study Shows 35.000 Contact Centers Employing 3.7 Million People in 30 European Countries in 2013