BidPal Wins Interactive Intelligence Customer Experience Makeover Contest: Contact Centre Style

PRESS RELEASE: BidPal, a fundraising technology company that provides mobile auctions, event management solutions, payment processing and online fundraising, has won Interactive Intelligence Group Inc.’s  Customer Experience Makeover Contest: Contact Center Style. Continue reading BidPal Wins Interactive Intelligence Customer Experience Makeover Contest: Contact Centre Style

Nuance and TRUSTID Partner to Help Contact Centers Streamline Customer Authentication and Fight Fraud

PRESS RELEASE: Nuance Communications, Inc., today announced that it has partnered with TRUSTID, Inc., a leader in contact center authentication technology, to help contact centers streamline customer authentication and fight fraud at the same time. Continue reading Nuance and TRUSTID Partner to Help Contact Centers Streamline Customer Authentication and Fight Fraud

Sytel Extends Global Interviewing for MRops

PRESS RELEASE: Sytel Limited, a leading global vendor of contact center software solutions, has completed phase 1 of the installation of new communication infrastructure for MRops, a global business-to-business market research company. Phase 1 provides connectivity for interview centers in Toledo (US), Hong Kong and London (UK), with calls being centrally initiated and controlled from MRops’ data center in Toledo. Continue reading Sytel Extends Global Interviewing for MRops

Envision continues momentum and growth following debut of cloud-based contact center solution

PRESS RELEASE: Envision, with 20 years of innovation and experience in the contact center customer interaction optimization space, today announces eight new customers that have transformed their contact centers with Click2Coach Cloud, a unique cloud-based workforce optimization solution. Continue reading Envision continues momentum and growth following debut of cloud-based contact center solution