BidPal Wins Interactive Intelligence Customer Experience Makeover Contest: Contact Centre Style

PRESS RELEASE: BidPal, a fundraising technology company that provides mobile auctions, event management solutions, payment processing and online fundraising, has won Interactive Intelligence Group Inc.’s  Customer Experience Makeover Contest: Contact Center Style. Continue reading BidPal Wins Interactive Intelligence Customer Experience Makeover Contest: Contact Centre Style

Nuance and TRUSTID Partner to Help Contact Centers Streamline Customer Authentication and Fight Fraud

PRESS RELEASE: Nuance Communications, Inc., today announced that it has partnered with TRUSTID, Inc., a leader in contact center authentication technology, to help contact centers streamline customer authentication and fight fraud at the same time. Continue reading Nuance and TRUSTID Partner to Help Contact Centers Streamline Customer Authentication and Fight Fraud

Sytel Extends Global Interviewing for MRops

PRESS RELEASE: Sytel Limited, a leading global vendor of contact center software solutions, has completed phase 1 of the installation of new communication infrastructure for MRops, a global business-to-business market research company. Phase 1 provides connectivity for interview centers in Toledo (US), Hong Kong and London (UK), with calls being centrally initiated and controlled from MRops’ data center in Toledo. Continue reading Sytel Extends Global Interviewing for MRops

Envision continues momentum and growth following debut of cloud-based contact center solution

PRESS RELEASE: Envision, with 20 years of innovation and experience in the contact center customer interaction optimization space, today announces eight new customers that have transformed their contact centers with Click2Coach Cloud, a unique cloud-based workforce optimization solution. Continue reading Envision continues momentum and growth following debut of cloud-based contact center solution

Serco prepares to move into new city centre offices

PRESS RELEASE: Serco, the international services company, has confirmed it is opening a new office in Silver Street in the heart of Lincoln city centre. The move follows confirmation earlier this year of Serco’s new strategic partnership with Lincolnshire County Council, which is set to deliver savings of more than £14 million for the authority over the next five years. Continue reading Serco prepares to move into new city centre offices

Teleperformance Receives Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award

PRESS RELEASE: Teleperformance was presented with the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for their achievements in the industry within the Asia Pacific region at the 2014 Frost & Sullivan Asia Pacific ICT Awards held on the 25th of June at the Alkaff Mansion, Singapore. Continue reading Teleperformance Receives Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award

First class digital experience delivers triple success for Serco

PRESS RELEASE: Serco has scooped top honours at this year’s Digital Experience Awards highlighting their innovative, flexible and outcome driven approach to customer service. Serco’s web chat team was successful in the two categories it had entered securing accolades for ‘Best Digital Experience, Online Retail and Telecoms’ and ‘Best Digital Team’. In addition, Serco also won the Award for Best Overall Digital Experience, beating all other finalists to win one of the top awards of the day. Continue reading First class digital experience delivers triple success for Serco