Hexagon Housing unlock the potential of call recording and put residents first

PRESS RELEASE: With over 120 staff operating in South East London, Hexagon Housing have been providing quality social housing care and support services to vulnerable client groups for more than 20 years. Managing over 4,000 properties, three independent care homes and dealing with multiple contractors and repair specialists, Hexagon Housing handles over 1,500 inbound calls a week. Continue reading Hexagon Housing unlock the potential of call recording and put residents first

Echo wins seven-year contract to deliver contact management, billing and collection management services to NI Water

PRESS RELEASE: Echo Managed Services has been awarded a contract to deliver contact management, billing and collection management services to NI Water for the next seven years, with an option to extend for up to ten years. The contract will initially be worth in the region of £27 million. Continue reading Echo wins seven-year contract to deliver contact management, billing and collection management services to NI Water

Noble Systems Receives 2014 Product of the Year Award for Patented TCPA Compliance Solutions

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, has received a “2014 Product of the Year Award” from TMC, a global, integrated media company. The Award recognizes the Noble TCPA Wireless Compliance Solution. Noble’s TCPA Compliance technologies are crucial in complying with regulatory guidelines in the Telephone Consumer Protection Act (TCPA) which prohibit automated calls to wireless phone numbers. Continue reading Noble Systems Receives 2014 Product of the Year Award for Patented TCPA Compliance Solutions

Tesco signs contract renewal with Steria to deliver mission-critical IT services

PRESS RELEASE: Steria, a leading provider of IT-enabled business services, announced today that it has renewed its contract with Tesco to support and develop the retail giant’s mission-critical IT services, including distribution, stock replenishment, product, pricing and payroll systems. The application management and development contract will run for a further three years. Continue reading Tesco signs contract renewal with Steria to deliver mission-critical IT services

Unify Cited as a Leader in On-Premises Unified Communications and Collaboration

PRESS RELEASE: Unify, a leading communications software and services firm , has been named a Leader among 11 of the most significant vendors in The Forrester Wave™ On-Premises Unified Communications and Collaboration, Q2 2014 report, published June 26 by Forrester Research, Inc. Unify was among the select companies that Forrester invited to participate. Continue reading Unify Cited as a Leader in On-Premises Unified Communications and Collaboration

New research reveals the power of the consumer in a ‘social media era’

PRESS RELEASE: As further evidence that customer complaints can’t be kept quiet in the digital age, new research from NewVoiceMedia, a leading provider of cloud contact centre technology, reveals that 32 percent of Australian consumers take their revenge online following inadequate customer service; spreading the complaint across their network and beyond. Continue reading New research reveals the power of the consumer in a ‘social media era’

Greek tragedy for banks if they ignore Zeus message

PRESS RELEASE: The effort to battle fraud rages on as it has emerged that the notorious GameOver Zeus malware and associated CryptoLocker ransomware are suspected returned, although in a new as-yet undetermined form. With experts detangling the code underneath the latest threat, the risk of people’s private banking information being exposed to fraudsters grows as long as banks fail to take those precautionary measures to protect them, a security and fraud expert from Aspect Software has said. Continue reading Greek tragedy for banks if they ignore Zeus message