Fonetic and Tango Networks bring mobility to voice biometrics and compliance recording for global trading floors

PRESS RELEASE: Fonetic, the leaders in voice recognition and linguistics analytics for the financial services sector, today announced a partnership with Tango Networks, a leading provider of Business Mobility Services. Continue reading Fonetic and Tango Networks bring mobility to voice biometrics and compliance recording for global trading floors

Medallia Launches Medallia for Salesforce on the Salesforce1 AppExchange, the World’s Leading Business Apps Marketplace

Medallia®, the global leader in SaaS Customer Experience Management (CEM) solutions, has launched the Medallia for Salesforce app on the Salesforce1 AppExchange. The app empowers Salesforce customers to integrate enterprise-scale, real-time customer feedback, insights, and improvement actions within customer recovery workflows in Salesforce. Continue reading Medallia Launches Medallia for Salesforce on the Salesforce1 AppExchange, the World’s Leading Business Apps Marketplace

Voxox Sets Company Record for Award Wins in First Half of 2014

PRESS RELEASE: Voxox®, the most comprehensive cloud-based rich communication service for consumers and businesses, today announced that the company has achieved a new company record for its third-party recognitions throughout the first half of 2014. The honors, which span all business units, come from well-respected industry organizations, such as FierceWireless, TMCnet, GetVoIP, VoIPReview.org, Silicon Valley U.S. (SVUS), and others. Continue reading Voxox Sets Company Record for Award Wins in First Half of 2014

Investment in cloud technology: Why the cloud is such a hot prospect

BLOG: Cloud computing is fast becoming one of the most attractive industries to invest in. It has transformed the landscape of IT and as a result, it’s not surprising that the growth in cloud computing is outstripping the overall expansion of IT. It’s even continued to grow during the global recession. Continue reading Investment in cloud technology: Why the cloud is such a hot prospect

Customer in the driving seat? How interaction analytics can put your business back in control

BLOG: Competition for customer mind-share is fierce, while at the same time loyalty is more elusive than ever. One poor customer experience will have the consumer switching to the competition without a second thought. Sean Murphy, Director of Product Marketing at Genesys looks at how new developments in analytics such as speech analytics now enable companies to accurately and effectively identify customer issues and take immediate action to resolve them. The result is the ability to not only enable them to retain customers but also to pinpoint new business opportunities. Continue reading Customer in the driving seat? How interaction analytics can put your business back in control

Sensée shortlisted for 2014 Customer Service Team Award

PRESS RELEASE: Contact centre outsourcer Sensée has been named a finalist in the Best Outsourced Customer Service Team category at the 2014 National Outsourcing Association’s (NOA) Outsourcing Professional Awards. The winner of this prestigious award will be announced at a Ceremony at Shakespeare’s Globe in London on the 4th September. Continue reading Sensée shortlisted for 2014 Customer Service Team Award