Pegasystems Completes Acquisition of Collaboration and Co-Browsing Provider Firefly

PRESS RELEASE: Pegasystems Inc., the software company powering the digital enterprise with Better Business Software® announced it has completed the acquisition of Profeatable Corporation, the provider of Firefly co-browsing technology, based in Philadelphia, Pennsylvania. Terms of the deal were not disclosed. Continue reading Pegasystems Completes Acquisition of Collaboration and Co-Browsing Provider Firefly

NaviSite DaaS Solution Selected by PMGC to Power SmartDesk Virtual Environment

PRESS RELEASE: NaviSite Europe Limited, a wholly owned subsidiary of NaviSite, Inc., a Time Warner Cable company, today announced that they have partnered with PMGC to deliver Desktop-as-a-Service (DaaS) technology to power its SmartDesk virtual working environment, allowing small and medium sized businesses to get access to Enterprise level software. Continue reading NaviSite DaaS Solution Selected by PMGC to Power SmartDesk Virtual Environment

Innovative Managed Care Provider Transitions from Premise Software to inContact Cloud Contact Center Solution

PRESS RELEASE: inContact  announces that a new healthcare customer is moving contact centre operations to the cloud from an older premise-based system. Already handling over 5,000 service interactions per day, the healthcare provider is expanding to deliver additional services while looking for ways to reduce operating costs. Continue reading Innovative Managed Care Provider Transitions from Premise Software to inContact Cloud Contact Center Solution

Five9 Joins Cloud Security Alliance to Promote Best Practices for Providing Security Assurance Within Cloud Computing

PRESS RELEASE: Five9, Inc. announced that it has joined the Cloud Security Alliance (CSA), a not-for-profit organization with a mission to promote the use of best practices for providing security assurance within cloud computing, and to provide education on the uses of cloud computing to help secure all other forms of computing. Continue reading Five9 Joins Cloud Security Alliance to Promote Best Practices for Providing Security Assurance Within Cloud Computing

Study Reveals Banks Must Encourage More Vocal Customers to Avoid the Big Switch

PRESS RELEASE: Many consumers don’t communicate with their banks, because they don’t feel they are being heard. Meanwhile, a UK research study carried out by Verint® Systems Inc. and the Customer Contact Association (CCA) found that financial organisations are capturing the voice of their customers and trying to boost retention following account switching regulations. Continue reading Study Reveals Banks Must Encourage More Vocal Customers to Avoid the Big Switch

The growing global call centre market: Which countries are leading the way?

BLOG: More phones are ringing across the world every day as the global call centre market continues to grow. Established locations like the US, Europe and India maintain steady in their market share, and through the adoption of new technology emerging markets like the Philippines and Egypt are putting down roots to, as shown by cloud contact centre provider NewVoiceMedia recently. Continue reading The growing global call centre market: Which countries are leading the way?

Wipro Wins a Strategic Ten Year Total Outsourcing Engagement with ATCO

PRESS RELEASE: Wipro Ltd., a leading global Information Technology, Consulting and Business Process Services company announced that it has entered into a strategic alliance with Alberta-based ATCO Ltd., one of Canada’s premier corporations. As part of this alliance, Wipro will provide total outsourcing solutions to ATCO in Canada and Australia. Continue reading Wipro Wins a Strategic Ten Year Total Outsourcing Engagement with ATCO