Pegasystems Completes Acquisition of Collaboration and Co-Browsing Provider Firefly

PRESS RELEASE: Pegasystems Inc., the software company powering the digital enterprise with Better Business Software® announced it has completed the acquisition of Profeatable Corporation, the provider of Firefly co-browsing technology, based in Philadelphia, Pennsylvania. Terms of the deal were not disclosed. Continue reading Pegasystems Completes Acquisition of Collaboration and Co-Browsing Provider Firefly

NaviSite DaaS Solution Selected by PMGC to Power SmartDesk Virtual Environment

PRESS RELEASE: NaviSite Europe Limited, a wholly owned subsidiary of NaviSite, Inc., a Time Warner Cable company, today announced that they have partnered with PMGC to deliver Desktop-as-a-Service (DaaS) technology to power its SmartDesk virtual working environment, allowing small and medium sized businesses to get access to Enterprise level software. Continue reading NaviSite DaaS Solution Selected by PMGC to Power SmartDesk Virtual Environment

Innovative Managed Care Provider Transitions from Premise Software to inContact Cloud Contact Center Solution

PRESS RELEASE: inContact  announces that a new healthcare customer is moving contact centre operations to the cloud from an older premise-based system. Already handling over 5,000 service interactions per day, the healthcare provider is expanding to deliver additional services while looking for ways to reduce operating costs. Continue reading Innovative Managed Care Provider Transitions from Premise Software to inContact Cloud Contact Center Solution

Five9 Joins Cloud Security Alliance to Promote Best Practices for Providing Security Assurance Within Cloud Computing

PRESS RELEASE: Five9, Inc. announced that it has joined the Cloud Security Alliance (CSA), a not-for-profit organization with a mission to promote the use of best practices for providing security assurance within cloud computing, and to provide education on the uses of cloud computing to help secure all other forms of computing. Continue reading Five9 Joins Cloud Security Alliance to Promote Best Practices for Providing Security Assurance Within Cloud Computing