PCI Compliance: The ultimate white paper – telephone payments and PCI DSS

BLOG: Making payments via a credit card or debit card is now largely common place but the regulations around accepting card payments over the phone remain a mystery to many organisations. A new white paper has been published in an attempt remove the confusion around telephone payments and PCI DSS. Included in the white paper are four things you probably don’t know about PCI and here is a short extract from the document which is entitled, not surprisingly, Telephone card payments and PCI DSS. Continue reading PCI Compliance: The ultimate white paper – telephone payments and PCI DSS

COLA Uses Interactive Intelligence IP Communications Software to Support Work-at-Home Staff During Temporary Office Closure

PRESS RELEASE: COLA, a clinical lab education, consultation and accreditation organization, redeployed its entire staff of 80 employees to work at home during a four-month office remodel using the remote agent capabilities of Interactive Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communications software suite. Continue reading COLA Uses Interactive Intelligence IP Communications Software to Support Work-at-Home Staff During Temporary Office Closure

MobileIron flexes its customer experience muscles with NewVoiceMedia’s powerful cloud contact centre technology

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, today announced that MobileIron is using its ContactWorld technology to power targeted and consistent customer interactions to more than 6,000 customers around the globe. Dedicated to delivering the best possible experience to both customers and partners, MobileIron chose NewVoiceMedia to help increase engagement and grow business. Continue reading MobileIron flexes its customer experience muscles with NewVoiceMedia’s powerful cloud contact centre technology

Magnetic North continues to deliver with yet another key appointment

PRESS RELEASE: Magnetic North has announced the appointment of Jon Dawson as Head of Delivery in the UK. Jon has over 15 years of experience in the Contact Centre and Telecoms industries, primarily in customer care and delivery roles, most recently with Vocalcom UK where he was responsible for implementation and support for the UK and Ireland. Jon is well placed to join the rapidly expanding cloud communications provider as it continues to grow its market share. Continue reading Magnetic North continues to deliver with yet another key appointment

8×8 Extends Partnership with Zendesk to Enhance Customer Experience Management with the Virtual Office Cloud Telephony Platform

PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact centre and collaboration solutions announced the availability of a new, out-of-the-box integration with Zendesk’s customer service platform that enhances the Customer Experience Management capabilities of the 8×8 Virtual Office cloud telephony and unified communications (UC) platform. Continue reading 8×8 Extends Partnership with Zendesk to Enhance Customer Experience Management with the Virtual Office Cloud Telephony Platform

Nexidia Announces Enhancements to Live Collection Assistant, the Real-Time Monitoring and Decisioning Solution for Collections Industry

PRESS RELEASE: Nexidia, a leading provider of customer interaction analytics solutions for business transformation announced enhancements to Nexidia Live Collection Assistant, the real-time monitoring and alerting solution designed specifically for the collections industry. The newly-announced features expand the solution capabilities, improve the user experience, and provide additional tactical and compliance advantages to collection centers. Continue reading Nexidia Announces Enhancements to Live Collection Assistant, the Real-Time Monitoring and Decisioning Solution for Collections Industry

Riverbed Enables MTC Australia to Adopt “Cloud First” Strategy, Accelerates Delivery of Microsoft Office 365 Up to 300%

PRESS RELEASE: Riverbed Technology, the leader in application performance infrastructure announced MTC Australia has deployed components of the Riverbed® Application Performance PlatformTM for its “cloud first” strategy to accelerate the delivery of Office 365, reduce bandwidth consumption and improve network and application performance. Continue reading Riverbed Enables MTC Australia to Adopt “Cloud First” Strategy, Accelerates Delivery of Microsoft Office 365 Up to 300%