PCI Compliance: The ultimate white paper – telephone payments and PCI DSS

BLOG: Making payments via a credit card or debit card is now largely common place but the regulations around accepting card payments over the phone remain a mystery to many organisations. A new white paper has been published in an attempt remove the confusion around telephone payments and PCI DSS. Included in the white paper are four things you probably don’t know about PCI and here is a short extract from the document which is entitled, not surprisingly, Telephone card payments and PCI DSS. Continue reading PCI Compliance: The ultimate white paper – telephone payments and PCI DSS

COLA Uses Interactive Intelligence IP Communications Software to Support Work-at-Home Staff During Temporary Office Closure

PRESS RELEASE: COLA, a clinical lab education, consultation and accreditation organization, redeployed its entire staff of 80 employees to work at home during a four-month office remodel using the remote agent capabilities of Interactive Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communications software suite. Continue reading COLA Uses Interactive Intelligence IP Communications Software to Support Work-at-Home Staff During Temporary Office Closure

MobileIron flexes its customer experience muscles with NewVoiceMedia’s powerful cloud contact centre technology

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, today announced that MobileIron is using its ContactWorld technology to power targeted and consistent customer interactions to more than 6,000 customers around the globe. Dedicated to delivering the best possible experience to both customers and partners, MobileIron chose NewVoiceMedia to help increase engagement and grow business. Continue reading MobileIron flexes its customer experience muscles with NewVoiceMedia’s powerful cloud contact centre technology

Magnetic North continues to deliver with yet another key appointment

PRESS RELEASE: Magnetic North has announced the appointment of Jon Dawson as Head of Delivery in the UK. Jon has over 15 years of experience in the Contact Centre and Telecoms industries, primarily in customer care and delivery roles, most recently with Vocalcom UK where he was responsible for implementation and support for the UK and Ireland. Jon is well placed to join the rapidly expanding cloud communications provider as it continues to grow its market share. Continue reading Magnetic North continues to deliver with yet another key appointment