ORC Turns to SpeechStorm for Phone-based IVR Survey Solution

PRESS RELEASE: ORC International, a leading market research firm whose customers rank among some of the biggest private and public sector names in UK and globally, has turned to mobile and voice customer service specialist, SpeechStorm, (www.speechstorm.com), for its Interactive Voice Response (IVR) phone-based solution to help it conduct employee engagement research surveys and dispense with less effective and more costly paper and web-based methods. Continue reading ORC Turns to SpeechStorm for Phone-based IVR Survey Solution

New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world

PRESS RELEASE: Leading cloud contact centre vendor NewVoiceMedia has created an interactive graphic which allows users to compare and contrast the customer service of contact centres across the globe. Continue reading New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world

As “The Complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel UK, launch their guide to “Turning Complaints into Brand Advocates.”

PRESS RELEASE: According to the new TV series, The Complainers, there is a new breed of super complainers emerging. The series has revealed that every second in the UK someone calls to complain and complaints to British organisations have doubled in a year. Continue reading As “The Complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel UK, launch their guide to “Turning Complaints into Brand Advocates.”

Echo called in to support Individual Electoral Registration (IER) – the biggest change to voter registration in a generation

PRESS RELEASE: The Electoral Commission, the independent body set up by the UK Parliament to support well-run elections and referendums across the UK, is working with Echo Managed Services as part of its mass-media public awareness campaign to support the transition to Individual Electoral Registration (IER). Echo is a leading provider of complex multi-channel customer contact services, and its specialist agents are now staffing a dedicated helpline to provide people in England and Wales with further information about IER, how it will effect them and what they need to do next. Continue reading Echo called in to support Individual Electoral Registration (IER) – the biggest change to voter registration in a generation

Businesses continue to fail to realise social media potential by ignoring online enquiries, according to Webhelp UK

PRESS RELEASE: Businesses are still not realising the potential of social media and other new channels to engage with their customers, by not responding to their enquiries quickly enough or at all, according to a new report from Webhelp UK. Continue reading Businesses continue to fail to realise social media potential by ignoring online enquiries, according to Webhelp UK