Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite

PRESS RELEASE: Sutherland Global Services, Incorporated, a global leader in outsourced business process and technology management services and WorkFlex Solutions LLC, the industry leader in Intelligent Intraday Automation® solutions for call centers today, announced an agreement to deploy the WorkFlex Manager Suite and WorkFlex Agent Suite of software products on Sutherland CloudSource, Sutherland’s industry-leading work-at-home solution.

Contact Centre CLUB

The WorkFlex Manager Suite provides Workforce Administrators and Call Center Supervisors with the tools they need to ensure optimized intraday agent staffing and performance, while the WorkFlex Agent Suite improves employee and customer satisfaction by empowering agents with the flexibility to instantly change their schedules anywhere/anytime while ensuring that each change actually helps optimize staffing levels.

“We are pleased that Sutherland has selected WorkFlex,” said Larry Schwartz, CEO WorkFlex Solutions. “The ability of WorkFlex to improve intraday performance and agent satisfaction for both brick & mortar and work-at-home based call centers has made it a solution of choice for BPO’s and this announcement re-enforces our unique value proposition for companies seeking to deliver superior customer service to their clients.”

About Sutherland Global Services

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Brazil, Philippines, Malaysia, China, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, Colombia, and Jamaica. For more information, visit http://www.sutherlandglobal.com.