RingCentral Cloud Platform Selected By BT For A New Generation of Communications Solutions

PRESS RELEASE: RingCentral, Inc., a leading provider of cloud business phone systems, today announced that BT Business, the UK’s leader in business broadband, fiber, phone, networking and communications services, has selected the RingCentral platform for a new generation of cloud business phone systems in the UK. Continue reading RingCentral Cloud Platform Selected By BT For A New Generation of Communications Solutions

Transera’s Newest Customer Engagement Analyzer to Advance How Contact Centers Analyze and Derive Insights From Customer Interaction Data

PRESS RELEASE: Transera announced the general availability of Customer Engagement Analyzer 2.0, the latest version of the award-winning SaaS offering that helps contact centers capture, organize and cross-analyze customer interactions. Customer Engagement Analyzer 2.0 equips contact centers with enhanced interactive and collaborative analytics capabilities to perform business performance analytics on cross-system customer interaction and agent activity data. Continue reading Transera’s Newest Customer Engagement Analyzer to Advance How Contact Centers Analyze and Derive Insights From Customer Interaction Data

European Operators could Save Millions with Better Mobile Payments Compliance Management

PRESS RELEASE: Europe’s mobile operators could save millions of Euros per year with better management of mobile payments compliance, claims Empello.  In the UK, a market with 80 million mobile subscribers, Empello estimates that £400,000 could be saved per year by the big four UK operators, just from the reduction in call centre costs. Across Europe, a market with a combined 1,000 million subscriptions, the savings could add up to £5 million. Continue reading European Operators could Save Millions with Better Mobile Payments Compliance Management

ORC Turns to SpeechStorm for Phone-based IVR Survey Solution

PRESS RELEASE: ORC International, a leading market research firm whose customers rank among some of the biggest private and public sector names in UK and globally, has turned to mobile and voice customer service specialist, SpeechStorm, (www.speechstorm.com), for its Interactive Voice Response (IVR) phone-based solution to help it conduct employee engagement research surveys and dispense with less effective and more costly paper and web-based methods. Continue reading ORC Turns to SpeechStorm for Phone-based IVR Survey Solution

New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world

PRESS RELEASE: Leading cloud contact centre vendor NewVoiceMedia has created an interactive graphic which allows users to compare and contrast the customer service of contact centres across the globe. Continue reading New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world

As “The Complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel UK, launch their guide to “Turning Complaints into Brand Advocates.”

PRESS RELEASE: According to the new TV series, The Complainers, there is a new breed of super complainers emerging. The series has revealed that every second in the UK someone calls to complain and complaints to British organisations have doubled in a year. Continue reading As “The Complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel UK, launch their guide to “Turning Complaints into Brand Advocates.”

Echo called in to support Individual Electoral Registration (IER) – the biggest change to voter registration in a generation

PRESS RELEASE: The Electoral Commission, the independent body set up by the UK Parliament to support well-run elections and referendums across the UK, is working with Echo Managed Services as part of its mass-media public awareness campaign to support the transition to Individual Electoral Registration (IER). Echo is a leading provider of complex multi-channel customer contact services, and its specialist agents are now staffing a dedicated helpline to provide people in England and Wales with further information about IER, how it will effect them and what they need to do next. Continue reading Echo called in to support Individual Electoral Registration (IER) – the biggest change to voter registration in a generation

Businesses continue to fail to realise social media potential by ignoring online enquiries, according to Webhelp UK

PRESS RELEASE: Businesses are still not realising the potential of social media and other new channels to engage with their customers, by not responding to their enquiries quickly enough or at all, according to a new report from Webhelp UK. Continue reading Businesses continue to fail to realise social media potential by ignoring online enquiries, according to Webhelp UK