Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite

PRESS RELEASE: Sutherland Global Services, Incorporated, a global leader in outsourced business process and technology management services and WorkFlex Solutions LLC, the industry leader in Intelligent Intraday Automation® solutions for call centers today, announced an agreement to deploy the WorkFlex Manager Suite and WorkFlex Agent Suite of software products on Sutherland CloudSource, Sutherland’s industry-leading work-at-home solution. Continue reading Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite

Unify’s latest new way to work index reveals more than one third of managers and directors would leave workplace for flexible work

PRESS RELEASE: Unify, a leading communications software and services firm, today published Volume 3 of its New Way to Work (NW2W) Index. The findings from the research revealed that more than one third of employees surveyed—including 34 percent of directors and 38 percent of managers—said they would change companies for an employer that embraces flexible work, or what Unify has defined as the “New Way to Work” (NW2W). Continue reading Unify’s latest new way to work index reveals more than one third of managers and directors would leave workplace for flexible work

eGain to acquire Exony to add contact center management and voice analytics

PRESS RELEASE: eGain (NASDAQ: EGAN), a leading provider of customer engagement solutions, today announced it has signed a definitive agreement to acquire Exony Limited, an innovative contact center software provider. The acquisition extends eGain’s platform with contact center management, reporting, and analytics capabilities. Continue reading eGain to acquire Exony to add contact center management and voice analytics

For Customers, the Only Time is NOW – NICE Brings 100% Real Time to the Contact Center

PRESS RELEASE: NICE Systems announced the NICE Engage Platform, its next generation capture platform, which supports 100 percent real-time analytics at unrivaled scale, speed and cost efficiency. The platform allows customer-facing organizations to incorporate real time interaction data and analytics, at scale, into all of their service processes, transforming the contact center into a real-time engagement center. Continue reading For Customers, the Only Time is NOW – NICE Brings 100% Real Time to the Contact Center

CALIFORNIA ASSOCIATION OF REALTORS Deploys Interactive Intelligence IP Communications Software Suite

PRESS RELEASE: The CALIFORNIA ASSOCIATION OF REALTORS® (C.A.R.), a trade association of 165,000 California real estate agents, has replaced its PBX system with Interactive Intelligence Group Inc.’s (Nasdaq: ININ) Customer Interaction Center™ (CIC), an all-in-one IP communications software suite. Continue reading CALIFORNIA ASSOCIATION OF REALTORS Deploys Interactive Intelligence IP Communications Software Suite