Quintessentially delivers cutting edge global customer experience with NewVoiceMedia

PRESS RELEASE: Quintessentially Lifestyle, the world leader in luxury lifestyle management, is setting a new standard for exceptional global customer service, with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service. The technology, which integrates seamlessly with Salesforce, has enabled the company to offer its high net worth, globe-trotting customer base a completely unique and personalised experience, making a Quintessentially membership truly exclusive. Continue reading Quintessentially delivers cutting edge global customer experience with NewVoiceMedia

LiveOps Creates Software-Only Contact Center For Intuitive Solutions

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, announced that Intuitive Solutions, a leading managed contact centre services provider, successfully deployed LiveOps WebRTC Solution, the first and only cloud contact centre that transforms a browser into a full-featured agent desktop with full phone functionalities without the need for plug-ins or physical telephony infrastructure. Continue reading LiveOps Creates Software-Only Contact Center For Intuitive Solutions

Mitel Awarded Contract to Provide Business Communications Via National Joint Powers Alliance to 50,000 Member Agencies

PRESS RELEASE: Mitel®, a global leader in business communications, has been awarded the National Joint Powers Alliance (NJPA) contract for telecommunications, wireless, and related equipment and services. This is the second time Mitel has been awarded an NJPA contract. Under the contract, NJPA provides the pathway for its government, education and non-profit member agencies to purchase Mitel solutions through its competitive contract bidding process. Continue reading Mitel Awarded Contract to Provide Business Communications Via National Joint Powers Alliance to 50,000 Member Agencies

Mattersight Announces Adapt as New Channel Partner

PRESS RELEASE: Mattersight Corporation, a leading provider of enterprise analytics announced Adapt Telephony Services, LLC, an Interactive Intelligence Platinum Elite Partner and provider of the Interactive Intelligence Customer Interaction Center® IP communications software suite, is now a reseller of its Predictive Behavioral Routing application. Continue reading Mattersight Announces Adapt as New Channel Partner