Interactive Intelligence Offers Contact Center Software Integrated with New Version of CallScripter™ Application

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is now offering its contact centre and dialer software with the new CallScripter™ application. Continue reading Interactive Intelligence Offers Contact Center Software Integrated with New Version of CallScripter™ Application

Genesys Takes Application Integration and Master Data Management to the Cloud with NetSuite and Dell Boomi

PRESS RELEASE: Dell Software announced that Genesys is relying on Dell Boomi to integrate, manage and govern master data across its NetSuite (NYSE: N) cloud ERP, CRM and other cloud-based applications. Dell Boomi’s single-platform solution integrates, synchronizes and cleanses Genesys’ customer data, enabling Genesys to: Continue reading Genesys Takes Application Integration and Master Data Management to the Cloud with NetSuite and Dell Boomi

Online life insurance provider Beagle Street goes live with web chat solution from Sabio

PRESS RELEASE: Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat solution from Sabio to further optimise their digital customer experience. Sabio has deployed web chat technology from LivePerson to make a live chat service available to those Beagle Street customers who need additional support to help them complete their online interactions. Continue reading Online life insurance provider Beagle Street goes live with web chat solution from Sabio

Unify announces general availability of latest version of OpenScape Enterprise

PRESS RELEASE: Unify, a leading communications software and services firm, today announced general availability of the latest version of the industry-leading OpenScape Enterprise, raising the industry benchmark for communication and collaboration technology. Key updates to OpenScape UC and OpenScape Voice include an intuitive user interface, with security and reliability improvements to ensure today’s “Anywhere Workers” can easily collaborate to solve problems and achieve results. Continue reading Unify announces general availability of latest version of OpenScape Enterprise

eGain appoints AJ Berkeley as new head of worldwide sales

PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions, today announced that it has appointed AJ Berkeley as Senior VP of Worldwide Sales. In this role, Mr Berkeley will oversee all aspects of global sales, including customer and partner relationships, sales strategy, and operations for the company. Continue reading eGain appoints AJ Berkeley as new head of worldwide sales