Interactive Intelligence Offers Contact Center Software Integrated with New Version of CallScripter™ Application

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is now offering its contact centre and dialer software with the new CallScripter™ application. Continue reading Interactive Intelligence Offers Contact Center Software Integrated with New Version of CallScripter™ Application

Genesys Takes Application Integration and Master Data Management to the Cloud with NetSuite and Dell Boomi

PRESS RELEASE: Dell Software announced that Genesys is relying on Dell Boomi to integrate, manage and govern master data across its NetSuite (NYSE: N) cloud ERP, CRM and other cloud-based applications. Dell Boomi’s single-platform solution integrates, synchronizes and cleanses Genesys’ customer data, enabling Genesys to: Continue reading Genesys Takes Application Integration and Master Data Management to the Cloud with NetSuite and Dell Boomi

Online life insurance provider Beagle Street goes live with web chat solution from Sabio

PRESS RELEASE: Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat solution from Sabio to further optimise their digital customer experience. Sabio has deployed web chat technology from LivePerson to make a live chat service available to those Beagle Street customers who need additional support to help them complete their online interactions. Continue reading Online life insurance provider Beagle Street goes live with web chat solution from Sabio

Unify announces general availability of latest version of OpenScape Enterprise

PRESS RELEASE: Unify, a leading communications software and services firm, today announced general availability of the latest version of the industry-leading OpenScape Enterprise, raising the industry benchmark for communication and collaboration technology. Key updates to OpenScape UC and OpenScape Voice include an intuitive user interface, with security and reliability improvements to ensure today’s “Anywhere Workers” can easily collaborate to solve problems and achieve results. Continue reading Unify announces general availability of latest version of OpenScape Enterprise

eGain appoints AJ Berkeley as new head of worldwide sales

PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions, today announced that it has appointed AJ Berkeley as Senior VP of Worldwide Sales. In this role, Mr Berkeley will oversee all aspects of global sales, including customer and partner relationships, sales strategy, and operations for the company. Continue reading eGain appoints AJ Berkeley as new head of worldwide sales

De Vere Venues Selects SalesMethods to Support Revenue Growth Goals

PRESS RELEASE: SalesMethods, a premium Salesforce partner, which specialises in delivering software and services, to drive high performance sales in Salesforce, has been selected by De Vere Venues, the number one provider of training, conference and event venues, as its sales enablement software provider. Continue reading De Vere Venues Selects SalesMethods to Support Revenue Growth Goals

Aspect Software Named Star Performer by Speech Technology Magazine for Advances in Analytics and Multichannel Support

PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning Cloud solutions announced that it has been named a Star Performer by Speech Technology Magazine. The Star Performer awards represent the most innovative speech technology companies across the entire market. Other Star Performer awards were given to Apple, Microsoft and Nuance Communications. Continue reading Aspect Software Named Star Performer by Speech Technology Magazine for Advances in Analytics and Multichannel Support

RESPONSE Help for Heroes fundraising activity

PRESS RELEASE: Hard working employees at leading UK contact centre, RESPONSE, have shown that when it comes to charity fundraising there is no room for resting up during the Summer holiday season. Having announced Help for Heroes as their 2014 charity of choice earlier this year, RESPONSE employees have been hard at work helping the business towards its ambitious target of raising over £15,000 by the end of 2014. Continue reading RESPONSE Help for Heroes fundraising activity