Verint Workforce Optimization Solution Now Available on Multiple Mobile Platforms

PRESS RELEASE: Verint® Systems Inc. announced that its Verint Mobile Workforce Optimization (WFO) solution is now available on multiple mobile platforms, including Google Android and Apple iOS. As a native mobile application for Android and iOS-based devices, Verint Mobile WFO™ (Workforce Optimization) enables frontline employees and managers to enjoy the benefits of WFO while being mobile, engage and deliver on-demand intelligence on-the-go, and swiftly respond and take action from the convenience of their own mobile devices. Continue reading Verint Workforce Optimization Solution Now Available on Multiple Mobile Platforms

Genesys Customer Experience Platform Eliminates Frustration by Cutting Response Time from Two Weeks to Five Minutes

PRESS RELEASE: Genesys announced that the Michigan Office of Child Support (OCS) has cut response time to customers from two weeks to just five minutes. This accelerated customer response is a result of connecting customers directly to caseworkers using the Genesys Customer Experience Platform. The Genesys Customer Experience Platform helps caseworkers understand where customers are in their journey with the agency to deliver an optimal customer experience. Continue reading Genesys Customer Experience Platform Eliminates Frustration by Cutting Response Time from Two Weeks to Five Minutes

Consumer Collection Management, Inc. Selects Castel Connects® Dialer for ARM Healthcare Business

PRESS RELEASE: Castel Communications, LLC and Consumer Collection Management, Inc. (CCM) today announced Castel’s Dialer and Suite Solution will replace its existing contact center technology. The new platform will provide CCM with a scalable communications platform that will improve performance and maintain compliance. Continue reading Consumer Collection Management, Inc. Selects Castel Connects® Dialer for ARM Healthcare Business

InMoment Deepens CX, Vertical Expertise with New Hires

PRESS RELEASE: InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results, today announced two new hires who will deepen InMoment’s ability to serve individual client and industry needs. Continue reading InMoment Deepens CX, Vertical Expertise with New Hires

Calabrio ONE Now Available through Avaya DevConnect Select Product Program

PRESS RELEASE: Calabrio announced that its Calabrio ONE® suite of integrated call recording, quality management, workforce management, analytics and performance management software will be sold through Avaya, a global provider of business collaboration and communication software and services, through the Avaya DevConnect Select Product Program. Continue reading Calabrio ONE Now Available through Avaya DevConnect Select Product Program

Lockheed Martin Wins £90 Million Metropolitan Police Service Contract

PRESS RELEASE: Lockheed Martin UK will lead the introduction of a new command and control system for the Metropolitan Police Service (MPS) under a new £90 million contract signed in London today. Teamed with Capita and KPMG, the London-based company will undertake the force’s first major refresh of the command and control system in 30 years. Continue reading Lockheed Martin Wins £90 Million Metropolitan Police Service Contract