Australian consumers are more likely to share service experiences than UK and US counterparts, finds research

PRESS RELEASE: New research from NewVoiceMedia reveals that Australian consumers are more than twice as likely as those in the UK to share a poor customer service experience; but are also more inclined to recommend a company following a positive interaction. Continue reading Australian consumers are more likely to share service experiences than UK and US counterparts, finds research

BT Wholesale And Avaya Come Together To Launch Cloud Solutions To The Channel

PRESS RELEASE: BT and Avaya today announced a five-year agreement which will see BT Wholesale deliver Avaya’s Unified Communications and Contact Centre applications as a cloud service to midmarket and enterprise customers via the indirect channel. The move brings together one of the world’s largest providers of contact centre and unified communications services with the UK’s leading wholesale communications business. Continue reading BT Wholesale And Avaya Come Together To Launch Cloud Solutions To The Channel

Bookmaker places a safe bet on Business Systems call recording

PRESS RELEASE: Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over the phone during popular sporting events including the Grand National, Wimbledon and the Football World Cup. Tasked with handling these calls, Betfred’s 150 seat contact centre based in Wigan deals with 50,000 inbound calls a week. Continue reading Bookmaker places a safe bet on Business Systems call recording

Unify Names Thomas Veit SVP of Channels for EMEA and Russia

PRESS RELEASE: Unify, a leading communications software and services firm, today announced it has appointed Thomas Veit to lead the company’s channel business in Europe, Middle East, Africa and Russia (EMEAR). As Senior Vice President of Channels for EMEAR, Veit will be responsible for all distribution channel activities in the region and will work to expand Unify’s business with new and existing partners. Continue reading Unify Names Thomas Veit SVP of Channels for EMEA and Russia

Middle East Telecom Pioneer, Zain, Selects ResponseTek to Power Customer Experience Program Across 8 Countries

PRESS RELEASE: ResponseTek, the global leader in enterprise Customer Experience Management (CEM) software solutions, today announced that Zain Group has selected ResponseTek’s Listening Platform™ to power its multi-channel, multicountry customer experience programme throughout both the Middle East and African regions. Continue reading Middle East Telecom Pioneer, Zain, Selects ResponseTek to Power Customer Experience Program Across 8 Countries