Aspect Software Customer Dialog Direct Increases Agent Efficiency With Aspect Workforce Management

PRESS RELEASE: Aspect Software announced Dialog Direct, formerly NOVO 1 contact centres, a leading provider of end-to-end marketing and customer engagement solutions, selected Aspect Workforce Management to ensure the highest workforce productivity with a modern, intuitive user interface, enabling the company to react in real-time to the changing demands of consumers. Continue reading Aspect Software Customer Dialog Direct Increases Agent Efficiency With Aspect Workforce Management

TCN Releases Updated Version of Cloud-Based Call Center Technology Platform

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call centre technology for enterprises, contact centres, BPOs, and collection agencies, today released the updated version of Platform 3.0, its advanced cloud-based contact centre suite. The upgrades made to the platform range from added agent-customer interaction enhancements to detailed reporting capabilities. Continue reading TCN Releases Updated Version of Cloud-Based Call Center Technology Platform

Thinking Phone Networks Acquires Whaleback Managed Services

PRESS RELEASE: Thinking Phone Networks, the innovative leader in unified communications as a service (UCaaS), has announced its acquisition of Whaleback Managed Services. The acquisition demonstrates another move by Thinking Phone Networks to support its phenomenal market growth, which has continually exceeded the pace of the UCaaS market. Continue reading Thinking Phone Networks Acquires Whaleback Managed Services

NICE is Once Again the Leader in Speech Analytics according to Analyst Firm DMG Consulting

PRESS RELEASE: NICE Systems announced that it has once again been recognized as the speech analytics market leader by DMG Consulting LLC. In DMG’s 2014 -2015 Speech Analytics Product and Market Report, NICE is noted as having the largest market share based on number of seats. This is the sixth consecutive year that NICE has been the market share leader based on DMG’s report. NICE holds a 30 percent market share as of December 2013, based on the number of seats. NICE also has the largest number of customers (p. 167). Continue reading NICE is Once Again the Leader in Speech Analytics according to Analyst Firm DMG Consulting