The seven routes to make call routing a success

BLOG: There is not just one correct routing strategy, and even within a specific company there may be several different routing strategies that can be harmonised to provide the best experience for customers. Call routing can make or break your business. Stefan Captijn, Senior Director Product Marketing, Genesys, explains: Continue reading The seven routes to make call routing a success

JITC Certifies Latest Version of Interactive Intelligence IP Business Communications Software for Department of Defense

PRESS RELEASE: The Joint Interoperability Test Command (JITC) has certified Interactive Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC), version 4.0 service update 6. Continue reading JITC Certifies Latest Version of Interactive Intelligence IP Business Communications Software for Department of Defense

Infor Enters Cloud CRM Market with Agreement to Acquire Saleslogix

PRESS RELEASE: Infor, a leading provider of business application software and cloud services serving more than 70,000 customers, today announced that it has entered into an agreement to purchase the assets of Saleslogix, a leading provider of SaaS customer relationship management (CRM) software. Continue reading Infor Enters Cloud CRM Market with Agreement to Acquire Saleslogix

Empirix Acquires Verios to analyze, troubleshoot and measure Radio Access Network profitability in real time

PRESS RELEASE: Empirix today acquired real-time analytics solution company Verios Software & Systems to create the first service operation center management (SOC) solution that will analyze and troubleshoot wireless network customer experience from their end-user devices to the core network in real time. Continue reading Empirix Acquires Verios to analyze, troubleshoot and measure Radio Access Network profitability in real time

Fonolo Achieves Record Growth, Doubling Revenue and Expanding Partnerships

PRESS RELEASE: Fonolo, the company that improves the call centre experience by replacing hold time with a call-back, continues to build momentum by expanding its portfolio of call-back solutions and developing strategic partnerships with industry leaders, including Avaya and Twilio. Continue reading Fonolo Achieves Record Growth, Doubling Revenue and Expanding Partnerships