esure and Sheilas’ Wheels deploy web self-service knowledge-base to improve customer service efficiency

esure, one of the largest insurance companies in the UK, has enhanced its online customer service offering by launching a web self-service knowledge-base available on both the esure and Sheilas’ Wheels brand web and mobile channels. Continue reading esure and Sheilas’ Wheels deploy web self-service knowledge-base to improve customer service efficiency

Platform Black transforms its sales operation with cloud technology from NewVoiceMedia

PRESS RELEASE: Award-winning alternative finance company Platform Black, has transformed its sales operation with innovative cloud contact centre technology from leading vendor NewVoiceMedia. The business deployed ContactWorld for Sales and Marketing to drive sales effectiveness and has traded over £70m in less than two years. Continue reading Platform Black transforms its sales operation with cloud technology from NewVoiceMedia

Gryphon Networks Unveils Sales Intelligence Dashboards; Transforms Sales Activity into Actionable Insights for Managers of Distributed Teams

PRESS RELEASE: Gryphon Networks, a leader in sales intelligence and marketing compliance, today announced the availability of Gryphon Sales Intelligence, a solution based on patented cloud technology that lies in the path of every telephone call—including office phones, mobile phones, and dialing systems—to provide highly accurate visibility into call activity data, and empower sales managers to optimize team performance for improved sales effectiveness and training efficiency. Continue reading Gryphon Networks Unveils Sales Intelligence Dashboards; Transforms Sales Activity into Actionable Insights for Managers of Distributed Teams

SYNETY Announces Enhancement of CloudCall for CallPro CRM

PRESS RELEASE: CallPro CRM is a complete cloud-based 3-in-1 Customer Relationship Management system, combining the best elements of call centre software, CRM solutions and marketing automation. It was one of the first CRM systems to integrate with CloudCall, originally providing users with CloudCall Click features. CallPro CRM caters to a wide variety of industries and businesses, with many of their customers adopting the CloudCall software. Continue reading SYNETY Announces Enhancement of CloudCall for CallPro CRM

[24]7 Makes IVR Integral to Digital Customer Engagement

PRESS RELEASE: [24]7, the intuitive customer experience company, today announced the release of a major version of [24]7 Speech, the predictive, cloud-based speech self-service solution. [24]7 Speech is smarter because omnichannel data is used to predict caller intent. Conversations are more engaging because the solution combines prediction with natural language and omnichannel experience design. The solution is digitally connected as it bridges the IVR (interactive voice response) experience to a digital experience. Continue reading [24]7 Makes IVR Integral to Digital Customer Engagement